Senior Microsoft 365 Engineer – Second Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Address level two issues and handle escalations from the Network Operations Center or service desk.

• Focus primarily on M365 Security as the key area of expertise.

• Proactively collaborate with senior members of the managed services team to deliver outstanding support for our managed client portfolio.

• Resolve or escalate issues reported or detected within an M365 tenant.

• Perform proactive performance assessments of clients' M365 environments, identifying areas for optimization and enhancement.

• Support other team members in resolving cases within their respective skill sets.

• Assist with information collection and reporting to clients or Client Success Managers.

• Work alongside senior engineers to escalate issues when necessary.

• Create, maintain, and update technical knowledge base articles.

• Participate in an on-call rotation.

• Availability for after-hours or weekend work may be required.

⛳️ Requirements

• 3 to 5 years of technical support and/or design and implementation experience with Microsoft 365 Collaboration technologies in a Managed Services Provider environment.

• Proficiency in Entra ID (Conditional Access Policies, MFA, Privileged Identity Management).

• Experience with Microsoft Defender (Endpoint, Policies, XDR, Cloud workload protections, DLP Policies).

• Knowledge of Microsoft Exchange Online (Online Protection).

• Familiarity with Microsoft Endpoint Configuration Management.

• Experience with Microsoft Intune.

• Expertise in Mobile Device/Mobile Application management.

• Proficient in Microsoft SharePoint Online.

• Knowledge of Microsoft Teams.

• Familiarity with Microsoft OneDrive for Business.

• Understanding of Microsoft 365 cloud solutions.

• Experience in Microsoft 365 management and administration.

• Ability to script for automation (e.g., PowerShell, VBScript, etc.).

• Hold at least one of the following certifications: MS-102, SC-200, SC-300, SC-900.

🏝️ Benefits

• Health, Vision, and Dental Insurance.

• Life Insurance.

• Health/Dependent Care Flexible Spending.

• 401(k) Plan.

• Short-Term and Long-Term Disability Coverage.

• Generous Vacation and Flex Time Off Programs.

• Company Paid Holidays.

• Training and Development Opportunities.