Senior MDM Steward

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Oversee enterprise MDM stewardship operations, encompassing work queue activities, intricate identity resolution, duplicate remediation, merge/unmerge decisions, and record governance.

• Analyze patient identity overlays, duplicates, and conflicts across systems; identify root causes and implement corrective actions.

• Take ownership of provider master data governance and integrity, including NPI, taxonomy, licensure, credentialing, payer enrollment, practice location, employment status, and affiliations.

• Collaborate with Data Architecture to assess and optimize Verato match thresholds, referential matching, survivorship, and attribute precedence rules.

• Set business acceptance criteria for mastered records, source-to-global ID crosswalks, identity resolution results, and golden-record quality in Snowflake Silver.

• Detect data quality issues, validate business rules, and guide remediation efforts alongside Data Engineering and DataOps.

• Establish and refine data quality standards, metrics, thresholds, and issue-management protocols.

• Conduct trend analysis and root-cause investigations across registration, scheduling, onboarding, credentialing, HR, interfaces, and source applications.

• Preserve master data lineage, identifier crosswalks, business glossary terms, quality rules, stewardship procedures, issue records, and governance artifacts in Snowflake Horizon Catalog.

• Act as the primary stewardship leader for Patient and Provider domains within the Data Governance Steering Committee.

• Ensure stewardship operations adhere to HIPAA minimum necessary requirements, HITRUST controls, as well as privacy and security policies.

• Coordinate identity-related incidents and data quality escalations among business and technical teams.

• Lead remediation initiatives with source-system owners and enhance upstream governance and data capture processes.

• Create and present executive-level stewardship performance reports and monthly scorecards.

• Collaborate with MDM vendors and implementation partners on match-quality issues, configuration, platform capabilities, release planning, and implementation decisions.

• Direct business stewardship for MDM implementations and enhancements, including profiling, remediation, threshold calibration, testing, cutover, adoption, and stabilization.

⛳️ Requirements

• Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science, Data Analytics, or a related field, or equivalent relevant experience.

• Over 7 years of experience in healthcare data stewardship, health information management (HIM), patient identity, provider data management, or MDM operations, with direct responsibility for patient or provider master data quality.

• Hands-on experience with an enterprise EMPI or MDM platform, including steward queue management, duplicate remediation, merge/unmerge workflows, survivorship, and match-rule evaluation.

• Verato experience is strongly preferred; experience with Reltio, NextGate/Rhapsody, Profisee, IBM Initiate, or comparable platforms is acceptable.

• Familiarity with healthcare patient and provider data structures and workflows.

• Experience with athenaOne is strongly preferred; knowledge of Salesforce provider credentialing and Workday as data sources is an advantage.

• Expertise in provider data, including NPI/NPPES, taxonomy, state licensure, credentialing lifecycle, payer enrollment, locations, affiliations, and organizational relationships.

• Proficient SQL skills and the ability to independently query Snowflake.

• Experience in defining data quality rules, managing issue backlogs, conducting root-cause analysis, and communicating trends and business impacts to both technical and non-technical stakeholders.

• Understanding of HIPAA privacy and security requirements as they relate to identity data, access, auditability, and merge/unmerge operations.

• Capability to document standards, facilitate cross-functional decision-making, train operational users, and convey data quality findings to non-technical leaders.

• Proven success in leading complex, cross-functional Master Data Management (MDM) initiatives.

• Must be legally authorized to work in the United States.

• Experience with Snowflake Horizon Catalog or another enterprise data catalog/governance platform is preferred.

• Familiarity with reading data models, interpreting automated test results, and working within medallion or layered data architectures is preferred.

• Background in behavioral health, multi-site outpatient practices, or other complex healthcare delivery environments is preferred.

• Knowledge of referential, probabilistic, and deterministic matching methods is preferred.

• Experience supporting an EMPI or MDM implementation is preferred.

• Familiarity with producing stewardship scorecards and presenting data quality trends is preferred.

• Ability to sit, stand, bend, talk, hear, walk, and lift or move objects up to 25 pounds.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• AD&D insurance

• Short-term disability insurance

• Long-term disability insurance

• Life insurance

• 401k retirement savings with employer match

• Paid parental leave

• Paid time off

• Holiday pay

• Employee Assistance Program

• Reasonable accommodations for applicants and employees with disabilities