Senior Market Research Consultant

This is a fully remote position, open to applicants in Alabama, +41 more states.

📋 Description

• Serve as an internal consultant and program manager across various areas including marketing, strategy, product development, customer loyalty, internal operations, and business development initiatives.

• Collaborate with leadership, project teams, and cross-departmental staff and management to establish objectives and pinpoint key issues.

• Identify performance deficiencies, operational inefficiencies, and areas for enhancement.

• Analyze member experiences, quality metrics, market research, and performance data.

• Interpret and convert data from dashboards, surveys, Excel, Tableau, and other reporting tools.

• Formulate actionable business recommendations.

• Propel strategic decision-making and initiatives aimed at performance improvement.

• Guide and mentor other staff members, as needed.

⛳️ Requirements

• A Bachelor’s degree along with 6 years of experience in marketing research, consulting, or planning OR 10 years of experience in the same fields.

• Proficient in financial and statistical analysis and interpretation.

• Familiarity with survey design, market segmentation analysis, consumer research, and psychographic market research concepts.

• Strong conceptual, quantitative, and qualitative research and analytical skills.

• Proficient in word processing, data management, spreadsheet, statistical analysis, and presentation software.

• Capable project management skills.

• Exceptional organization, prioritization, problem-solving, and communication skills.

• Strong verbal, written, and interpersonal communication abilities.

• Capacity to manage multiple projects simultaneously.

• Initiative and persistence, with the ability to meet deadlines.

• Ability to engage with staff and management across various departments.

• Proficient in PC applications including Word, Excel, and PowerPoint.

• Competence in presentation and group facilitation.

• Ability to lead and mentor staff, as necessary.

• Sponsorship is not available.

• Preferred: Over 7 years of experience supporting Medicare STAR Ratings, member experience, quality improvement, or population health initiatives.

• Preferred: More than 7 years identifying performance gaps, operational inefficiencies, and spearheading performance improvement strategies.

• Preferred: At least 5 years interpreting healthcare performance data, dashboards, Tableau, Excel, or similar reporting tools.

• Preferred: A minimum of 5 years delivering training and educating senior leaders, vendors, and cross-functional stakeholders.

• Preferred: A minimum of 5 years working in a health plan, Medicare Advantage, managed care, payer, or healthcare quality environment.

• Preferred: At least 5 years presenting performance results to both executive and non-technical audiences.

• Preferred: Over 3 years managing multiple concurrent projects.

• A Master’s degree in a related field is preferred.

🏝️ Benefits

• Curated development plans.

• Professional development opportunities.

• Health and wellness benefits.

• 401(k) savings plan.

• Pension plan.

• Paid time off.

• Paid parental leave.

• Disability insurance.

• Supplemental life insurance.

• Employee assistance program.

• Paid holidays.

• Tuition reimbursement.

• Other incentives.

• Annual incentive bonus plan.