Research Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct research on healthcare system websites, databases, and reference materials.

• Investigate and document information requested about physicians, dentists, specialists, eldercare services, nursing homes, and related resources.

• Determine suitable benefit plans and offerings where applicable.

• Deliver precise and comprehensible research findings to nurses, advocates, and internal partners.

• Address member inquiries with clear resources and available options.

• Input and maintain accurate records in internal systems.

• Assemble research findings in user-friendly formats to aid member decision-making.

• Monitor cases and perform timely follow-ups with members and providers.

• Observe recurring research issues or trends and escalate concerns to leadership.

• Facilitate healthcare navigation through research, organization, and follow-through.

⛳️ Requirements

• A high school diploma or GED is required.

• An associate degree in business, liberal arts, healthcare management, or a related field is preferred.

• A minimum of one year of experience in the healthcare field is preferred.

• Strong written and verbal communication skills, including professional phone etiquette.

• Excellent listening skills with the ability to understand and clarify requests.

• Strong problem-solving and issue-resolution skills.

• Exceptional customer service abilities and a commitment to quality.

• Solid organizational and multitasking capabilities, including consistent follow-up.

• Proficiency in using MS Word, Excel, and web-based research tools.

• Ability to collaborate effectively in a team-oriented environment.

• Bilingual skills (English/Spanish or other languages) may be necessary based on assignment.

• Compliance with HIPAA, COBRA, applicable federal and state regulations, quality standards, and internal procedures.

🏝️ Benefits

• Comprehensive training and the necessary tools for success.

• Opportunities for career advancement and internal growth.

• Competitive compensation starting at $16 per hour.

• Medical, dental, and vision insurance.

• 401(k) plan with company matching.

• Tuition assistance program.

• Paid time off (PTO).

• Paid holidays.

• A mission-driven culture focused on accuracy, compassion, and a meaningful impact.

• A collaborative work environment.