Senior Manager – User Experience Design

This is a fully remote position, open to applicants in Florida.

📋 Description

• Define the strategy for Ryder's range of multi-channel digital products, which includes websites, mobile applications, and IoT experiences.

• Create a design language system for product stakeholders and outline best practices to engage product teams effectively.

• Assist product stakeholders who are accountable for executing and supporting initiatives, standards, and solutions.

• Provide cohesive governance over the design language system and advocate for design thinking.

• Ensure a seamless user experience across all platforms by employing methodologies, user research, visual patterns, and style guides.

• Conduct competitive analysis, user research, behavioral specifications, and persona development.

• Create user journeys, test plans, information architecture, page flows, product roadmaps, and wireframes.

• Design and conduct workshops.

• Enhance customers' end-to-end experiences using data, insights, and research.

• Identify design issues and formulate user-centered solutions through rapid testing and iteration.

• Establish qualitative and quantitative research practices and provide guidance to others.

• Develop and lead internal user research and validation initiatives, including testing processes and partnerships.

• Streamline design-team frameworks and cross-functional workflows while assisting development teams.

• Champion design thinking, product strategies, and developments throughout the organization using data-driven presentations.

• Mentor, manage, and promote multidisciplinary User Experience team members.

• Perform additional duties as assigned.

⛳️ Requirements

• Proven experience in designing large-scale, high-profile customer experiences for a diverse array of personas.

• Demonstrated ability to build and maintain a comprehensive design system that supports multiple product development teams.

• Proficient in user research and both quantitative and qualitative testing methodologies.

• Capability to convert research insights into strategic business recommendations.

• Strong portfolio that highlights aesthetic design and interactive web and mobile projects.

• Advanced skills in UX software such as Figma, Sketch, InVision, XD, or other design, wireframing, and prototyping tools.

• In-depth understanding of fundamental front-end languages and frameworks, including web component libraries, JavaScript, PWAs, and other contemporary development frameworks.

• Bachelor's degree is required.

• Advanced education in Interaction/UX Design or Human-Computer Interaction (HCI) is preferred.

• Minimum of 8 years of experience in product research and user experience (UX) design is mandatory.

• At least 5 years of experience in designing for web, mobile, and various application types is required.

• Willingness to travel 10–20% of the time.

• Must meet any applicable requirements related to employment, education, motor vehicle, road-test, badging, or customer background checks.

🏝️ Benefits

• Annual bonus, commission, and/or long-term incentive plans may be offered.

• Comprehensive medical insurance.

• Prescription drug coverage.

• Dental insurance coverage.

• Vision insurance benefits.

• Life insurance policies.

• Disability insurance options.

• Paid vacation time.

• Paid sick leave.

• Bereavement leave.

• Family leave provisions.

• Parental leave benefits.

• Tax-advantaged 401(k) retirement savings plan.