Senior Manager, Underwriting

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Lead the operations for state filings by building, managing, and developing a team tasked with drafting, maintaining, and submitting Root’s rating rules, underwriting guidelines, forms, and related state-specific filing materials; establish clear expectations for quality, timeliness, documentation, and market ownership.

• Drive operational excellence by establishing disciplined operating rhythms, milestone plans, dependency tracking, and status visibility for filing revisions and implementations from intake through approval and launch; proactively identify risks and ensure critical workstreams remain unblocked.

• Oversee the execution of filing submissions by managing the team responsible for preparing and submitting filings through online systems, ensuring that filing packages are complete, internally aligned, accurately documented, and supported by relevant state-specific context.

• Coordinate cross-functional delivery by managing collaboration across State Management, Actuarial, Product, Legal, Compliance, Underwriting, and other partner teams to ensure that the right resources are engaged at the right time and held accountable to shared execution timelines.

• Lead operations for responding to objections by overseeing the team responsible for the intake, triage, routing, tracking, and follow-up when Departments of Insurance issue objections; ensure responses are assigned to appropriate subject matter experts, reviewed, and submitted within the expected timeframes.

• Build expertise in state-specific filings by developing and maintaining the team's practical knowledge of assigned states’ filing norms, regulatory expectations, objection patterns, implementation constraints, and approval timelines; leverage this expertise to inform filing strategy, sequencing, and stakeholder expectations.

• Enhance documentation and controls by creating frameworks, templates, quality checks, and durable documentation that improve consistency across filings, facilitate market-specific decision audits, and enable the team to scale without sacrificing accuracy or context.

• Develop and coach a high-performing team by hiring, coaching, prioritizing, and providing feedback to team members; identify skill gaps, create development plans, and enhance the team’s capabilities in insurance documentation, regulatory processes, operational rigor, and cross-functional communication.

• Communicate effectively by translating complex filing status, risks, dependencies, and regulatory issues into concise updates for senior leaders and cross-functional partners, facilitating timely decisions and effective trade-offs among competing priorities.

⛳️ Requirements

• A minimum of 7 years of experience in personal lines insurance, product management, underwriting, regulatory filings, compliance operations, insurance operations, or a closely related field; prior experience in people leadership is highly preferred.

• Proven experience in leading complex, cross-functional operational work involving multiple dependencies, time-sensitive deliverables, and executive visibility; adept at creating structure in ambiguous situations and maintaining momentum across teams.

• Familiarity with rating rules, underwriting guidelines, insurance forms, SERFF or similar online filing submission systems, and the regulatory filing lifecycle for personal auto or other P&C products.

• Capability to read and interpret state-specific regulatory requirements, filing objections, prior filings, competitor filings, and internal product decisions, and translate that information into actionable filing execution plans.

• Proficient written communication skills, with the ability to draft and review clear rules, underwriting guidance, filing support, objection responses, status updates, and process documentation.

• Ability to cultivate relationships and drive action across State Management, Actuarial, Product, Legal, Compliance, Underwriting, Engineering, and other teams without solely depending on formal authority.

• Strong judgment in prioritizing work across competing filing needs, balancing speed, quality, regulatory risk, customer impact, and business outcomes.

• Experience in creating operating mechanisms, documentation standards, quality controls, templates, or process improvements that facilitate consistent team delivery and ongoing enhancements.

• Exceptional people leadership skills, including hiring, coaching, providing feedback, delegating, managing performance, and helping team members develop subject matter expertise and business acumen.

• Mental agility to understand and leverage Root’s data-driven and technology-oriented culture, while maintaining the regulatory discipline necessary to function effectively in state-regulated insurance markets.

• Bachelor’s degree in Business, Finance, Economics, Risk Management, Insurance, or a related field; CPCU, API, AINS, or other insurance-related designations are advantageous.

🏝️ Benefits

• Options for remote work

• Flexible work arrangements

• Opportunities for professional development