Senior Manager, Technical Services – Integration

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and mentor a high-performing team of engineers specializing in implementation and integration.

• Establish clear objectives and KPIs, promote accountability, and encourage professional development.

• Cultivate a culture centered on technical excellence and proactive problem-solving.

• Supervise the delivery of all technical services and integration initiatives, including custom workflows, third-party system integrations, and data migrations—all within the Force.com framework.

• Ensure consistent quality of delivery, compliance with Force.com development best practices, and a high level of customer satisfaction.

• Collaborate with strategic clients to outline technical requirements and design architectures that utilize the full range of Force.com native capabilities, such as Apex, Visualforce, Lightning Components, and Process Builder.

• Conduct architecture reviews for every project in collaboration with the product team.

• Serve as the escalation point for intricate technical challenges arising from enterprise implementations.

• Convert customer use cases into scalable, native solutions.

• Work alongside Customer Success and Implementation teams to enhance adoption and deliver long-term value.

• Collaborate closely with Product and Engineering teams to relay field feedback and guide optimizations for the Force.com platform.

• Assist Sales Engineering with pre-sales technical service scoping and feasibility evaluations.

• Contribute to internal knowledge bases, implementation playbooks, and reusable integration assets on the Salesforce platform.

• Develop repeatable technical service offerings optimized for Force.com.

• Manage and enhance delivery processes, QA standards, and internal documentation to ensure consistency and scalability.

• Proactively monitor customer trends, identify opportunities for platform enhancements, and engage in roadmap discussions.

⛳️ Requirements

• A minimum of 6 years of experience in technical consulting, implementation engineering, or delivering Salesforce-based solutions.

• At least 2 years of experience managing technical or implementation teams.

• Extensive knowledge of Force.com, including Apex, Lightning, Visualforce, and declarative development tools (Flows, Process Builder).

• Strong understanding of Salesforce integration patterns, including REST/SOAP APIs, middleware platforms (e.g., Workato, Mulesoft), and external system connectivity.

• Demonstrated success in managing multiple complex technical projects in a customer-facing environment.

• Excellent communication and stakeholder management abilities.

• Bachelor’s degree in Computer Science, Engineering, or a related technical field; Salesforce certifications are a plus (e.g., Platform Developer I/II, Integration Architecture Designer).

🏝️ Benefits

• Health insurance

• Remote work options

• Professional development opportunities