Senior Manager, Technical Account Management

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Lead and guide a team of Technical Account Managers.

• Establish the technical account management strategy for our Elite accounts.

• Supervise the execution of architectural design evaluations, operational health assessments, and pre-launch risk evaluations.

• Cultivate strong, long-lasting relationships with key customer stakeholders.

• Function as a vital link between customers and Ping’s internal teams.

• Act as the primary escalation partner for significant customer issues and intricate technical challenges.

⛳️ Requirements

• Over 10 years of experience in technical account management, enterprise customer experience engineering, technical support leadership, or complex IT delivery.

• More than 5 years of direct management experience supervising technical, client-facing engineering teams.

• Proven history of scaling technical delivery teams, enhancing operational excellence, and maximizing Elite customer experience and retention.

• Demonstrated ability to engage confidently with C-level executives, possessing the strong executive presence needed to navigate complex organizational dynamics.

• Experience working closely with sales or account management teams to achieve shared customer objectives.

• In-depth understanding of large-scale enterprise IT ecosystems, application integrations, and security architectures.

🏝️ Benefits

• Generous PTO & Holiday Schedule.

• Parental Leave.

• Progressive Healthcare Options.

• Retirement Programs.

• Opportunity for Education Reimbursement.

• Commuter Offset (Specific locations).