Senior Manager, Technical Account Management

This is a fully remote position, open to applicants in Germany.

📋 Description

• Recruit, onboard, and cultivate TAMs; foster an inclusive atmosphere focused on continuous enhancement.

• Enhance coverage, capacity, and staffing across international portfolios.

• Address customer issues and complex programs; implement risk mitigation strategies, recovery plans, and effective executive communications.

• Ensure the delivery of success plans, adoption roadmaps, and executive business reviews to established standards.

• Collaborate with Sales/CSM/Consulting/Support on account strategies, renewals, expansions, and service attachments.

• Advocate for the customer perspective to Product/Engineering; engage in feedback loops and advisory programs.

⛳️ Requirements

• Over 8 years of experience in enterprise Customer Success, TAM, or Consulting roles.

• More than 5 years of experience in people leadership.

• Demonstrated success in managing teams across various geographical locations.

• Strong executive presence and excellent communication skills.

• Familiarity with Adobe solutions (e.g., AEP/RTCDP, AEM, Analytics/CJA, Journey Optimizer/Campaign, Marketo Engage, Target, Workfront).

• Data-driven mindset; adept in forecasting, capacity planning, dashboards, and health models.

• Proficient in both German and English.

🏝️ Benefits

• Comprehensive benefits packages.

• Opportunities for professional development.