Senior Manager, Tech Client Services

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of and enhance operational processes to ensure they are predictable, repeatable, and scalable.

• Assess and implement enhancements in work intake and workflows to minimize manual effort and rework.

• Recognize and promote automation opportunities that eliminate repetitive tasks and lessen operational strain.

• Mentor and develop team members to foster ownership, decision-making abilities, and resilience during high-demand periods.

• Boost colleague engagement by streamlining processes, clarifying responsibilities, and reducing ambiguity across teams.

⛳️ Requirements

• A minimum of 7 years of professional experience, focusing on client-facing, operational, or technology enablement roles.

• Proven track record in leading intricate, cross-functional operational projects.

• Established capability to redesign processes and implement automation on a large scale.

• Exceptional executive communication and data storytelling abilities.

• Experience collaborating with Product and Engineering teams.

• History of cultivating leaders and enhancing team engagement through systematic approaches and clear communication.

• A Bachelor's degree is required; equivalent professional experience will be considered in lieu of a degree.

🏝️ Benefits

• Medical, dental, and vision coverage

• Paid time off

• Retirement savings options

• Wellness programs

• Additional resources