Senior Manager, Strategic BizOPs

This is a fully remote position, open to applicants in New York.

📋 Description

• Engage with high-priority cross-functional projects and guide them from uncertainty to successful completion

• Convert broad objectives into detailed deliverables, responsible parties, inputs, dependencies, decision points, critical paths, and definitions of completion

• Recognize stalled tasks, address or redirect constraints, and provide recovery strategies

• Develop models, trackers, forecasts, scenario analyses, and decision-support tools using Excel and Google Sheets

• Investigate vendors, competitors, markets, tools, retailer requirements, operational queries, and unfamiliar business challenges, then convert findings into actionable recommendations

• Ensure visibility across brand, product, retail, promotional, and marketing schedules while identifying dependencies or conflicts

• Step in on urgent projects, coordinate parallel workstreams, and meet business deadlines

• Translate leadership guidance into actionable briefs for Creative, E-Commerce, agencies, vendors, and internal teams

• Identify unnecessary complexities and redesign workflows for increased speed and accountability

• Deliver concise reports on priority initiatives, commitments, project status, risks, decisions, recovery actions, and next steps

• Lead high-priority special projects that span multiple functions

• Ensure final deliverables are accurate, approved, properly handed off, and functional

• Conduct postmortems, identify root causes, and enhance SOPs, workflows, automation, lead times, or controls

• Evaluate capacity and resource limitations and suggest solutions

• Collaborate directly with functional contributors while keeping the Senior Director of Operations updated on priority conflicts and significant risks

⛳️ Requirements

• Around 5+ years of experience in business operations, strategic operations, management consulting, a founder’s office, growth-stage company operations, marketplace or e-commerce operations, or another analytical execution role

• Proficient in Microsoft Excel and Google Sheets, including lookups, pivot tables, formulas, data cleaning, scenario analysis, and producing executive-ready outputs

• Strong quantitative reasoning skills and a proven ability to address business inquiries using incomplete or fragmented data

• Proven ownership of complex cross-functional projects from ambiguous requests through to completed deliverables

• Exceptional written communication skills, including briefs, decision summaries, action plans, and updates for executives

• Strong abilities in research, synthesis, prioritization, and problem-solving

• Capability to influence and ensure accountability without relying on formal authority

• Ability to manage multiple unrelated workstreams while maintaining speed, accuracy, and follow-through

• Evidence of significantly accelerating work, eliminating operational constraints, or enhancing recurring workflows

• Keen attention to detail without compromising speed

• Practical understanding of artificial intelligence and automated workflows to enhance data synthesis, project documentation, and cross-functional delivery, ensuring speed is balanced with thorough verification and human oversight

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Comprehensive health, dental, and vision insurance

• Flexible work hours and remote work opportunities

• Generous paid time off and holidays

• Professional development and training programs

• A collaborative and inclusive company culture