Business Operations Manager – Strategic Program Management

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Oversee the business operating rhythms, which include planning cycles, team interactions, action tracking, and following up on significant decisions and commitments.

• Develop and sustain reporting mechanisms, dashboards, and performance metrics.

• Coordinate cross-functional workstreams, plans, dependencies, meeting outcomes, risks, and communications with stakeholders.

• Examine operational data and team feedback to uncover trends, gaps, and opportunities for improvements in processes, resource utilization, and execution.

• Assist in annual and quarterly planning by gathering inputs, consolidating plans, tracking milestones, and preparing materials for leadership reviews.

• Design, document, and continuously enhance scalable processes, templates, and operational mechanisms.

• Facilitate the adoption of business tools and automation that enhance visibility, accountability, and execution speed for teams.

• Collaborate with product, engineering, go-to-market, finance, and operations teams.

• Report directly to the Director of Strategy & Planning.

⛳️ Requirements

• Bachelor’s degree and 8 years of relevant experience, or a Master’s degree and 6 years, or a PhD and 3 years, or equivalent relevant work experience.

• Over 3 years of experience in business operations, business planning, program management, product operations, go-to-market operations, or a similar operational role.

• Proven experience in supporting cross-functional planning, operational rhythms, reporting, or process improvement in a dynamic environment.

• Ability to utilize data for analysis and insight development, performance tracking, and supporting business decisions.

• Exceptional written and verbal communication skills.

• Proficient in organizing complex information into clear updates and actionable materials.

• Capable of managing multiple priorities, fostering productive partnerships, and ensuring follow-through without direct authority.

• Experience in enterprise technology, SaaS, product management, product operations, go-to-market execution, or customer lifecycle programs.

• Skilled in creating and maintaining Airtable bases, interfaces, automations, and reporting workflows.

• Demonstrated success in promoting the use of Airtable or similar work-management tools.

• Familiarity with AI-driven productivity and automation tools, including AI assistants or coding agents such as Codex.

• Experience with dashboards, CRM/reporting tools, financial analysis, and program management methodologies.

• Candidates must be located in the West Region for consideration.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a matching contribution from Cisco.

• Paid parental leave.

• Coverage for short- and long-term disability.

• Basic life insurance.

• Potential availability of Cisco restricted stock unit grants, subject to continued employment and vesting periods.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• Paid birthday day off.

• Paid year-end holiday shutdown.

• 4 paid personal wellness days.

• 16 days of paid vacation per full calendar year for non-exempt employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees.

• 80 hours of sick time off provided on the date of hire and each January 1st thereafter.

• Up to 80 hours of unused sick time may be carried forward.

• Additional paid time off for critical or emergency family matters.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses for non-sales roles, subject to Cisco’s policies.

• Performance-based incentive pay for employees on sales plans.