Senior Manager, Site Reliability Engineering

This is a fully remote position, open to applicants in California, +9 more states.

📋 Description

• Oversee the daily reliability, availability, and performance of Docusign’s global platform.

• Proactively monitor and sustain resilient infrastructure that enhances the customer experience.

• Lead engineering teams in the development and maintenance of reliability tools, automation, and APIs for internal engineering users.

• Manage, mentor, and develop a team of Site Reliability Engineers (SREs), including Senior and Staff-level engineers.

• Promote continuous learning, psychological safety, and technical excellence within the team.

• Collaborate with product and development teams to implement and track Error Budgets and Service Level Objectives (SLOs).

• Represent user interests in engineering discussions by linking latency and downtime to customer and business impact.

• Advocate for the adoption of the Internal Developer Platform for over 2,000 developers at Docusign.

• Work together with Product, Engineering, and Compliance to ensure operational alignment and successful project delivery.

• Transition incident response from reactive to predictive through the use of Chaos Engineering and automated self-healing mechanisms.

• Report directly to the Director of Site Reliability Engineering.

⛳️ Requirements

• 10+ years of experience in Infrastructure, Site Reliability Engineering (SRE), or Software Engineering.

• At least 4 years of experience in directly managing engineering teams in a high-scale SaaS environment.

• Proven experience guiding teams in the development of tools and automation.

• Familiarity with infrastructure as code and primary internal users as developers.

• Experience managing complex technical projects efficiently.

• Proficient in handling incident management effectively.

• Demonstrated ability to drive systems towards higher uptime standards.

• Capacity to make technical priority decisions based on user impact.

• Skill in translating technical metrics into customer trust.

• Experience in resolving contemporary operational challenges with software automation.

• Proficiency in modern programming languages such as Go or Python.

• Experience managing enterprise-grade Kubernetes container orchestration, particularly Azure Kubernetes Service (AKS) is preferred.

• Background in contributing to or implementing Internal Developer Platforms (IDPs) is preferred.

• Knowledge of infrastructure supporting AI/LLM workloads or predictive data pipelines is preferred.

• Hands-on experience with public cloud ecosystems, especially Azure, and multi-region architectures is preferred.

🏝️ Benefits

• Company bonus plan for non-sales positions, calculated as a percentage of eligible wages and dependent on overall company performance.

• Restricted Stock Units (RSUs).

• Paid time off and paid company holidays based on the region.

• Up to six months of paid parental leave.

• Comprehensive health benefits plans, including options that are fully employer-paid and plans with minimal employee contributions from day one.

• Retirement and pension programs with potential employer contributions.

• Access to coaching, online courses, and education reimbursement opportunities.

• Paid compassionate care leave in the event of the loss of a loved one or other significant life events.

• Designation for remote work.