Senior Manager, Services GTM – NA

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Ensure quality oversight, provide coaching, and maintain accountability.

• Collaborate with sales leadership to enhance service attachment rates.

• Take ownership of the commercial narrative related to services in the region.

• Assess the status of renewals and Professional Services (PS) across North America.

• Represent PS at North America Quarterly Business Reviews (QBRs), presenting trends in escalations, quality metrics, and strategies to achieve back-to-green outcomes.

⛳️ Requirements

• Demonstrated experience functioning at the intersection of sales and professional services.

• Previous leadership role in PS, sales, or a combination of both for a minimum of 5 years.

• Proven success in enhancing service positioning and attachment rates.

• Experience in managing a team of mid-to-senior level individual contributors, utilizing a coaching-focused approach.

• Strong background in escalation management.

• Experience in delivering services to large enterprise organizations; a background in SaaS and EUC industries is advantageous.

• Extensive project management skills.

• Experience engaging with C-level sponsors and commercial buyers.

🏝️ Benefits

• Comprehensive health, dental, and vision coverage for yourself and/or family.

• Unlimited paid time off (PTO).

• 11 paid holidays provided by the company.

• 3 additional days dedicated to volunteering.

• 401(k) plan with up to 4% company matching contributions.