Senior Manager, SAP Market to Cash – Sales and Service, International Trade Management

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee the SAP Sales and Service functional area (repairs & aftermarket) and collaborate with Business Process Owners (BPOs) and their teams to establish and prioritize both legacy and new processes, applications, and integrations for Curtiss-Wright.

• Offer advisory services and subject matter expertise to lead and manage the software development lifecycle (SDLC) of SAP Sales, Service, CRM, and ITM processes, including both new deployments and daily operational support.

• Take ownership of the design, solution, and data management related to sales, service, and trade within SAP S/4.

• Uphold SAP best practices and manage the development inventory (WRICEF).

• Availability outside of regular hours may be required to address critical production issues.

• Administer the SAP Sales and Service functional team, including hiring, onboarding, development planning, and conducting annual performance evaluations.

• Establish team priorities and workload to enhance efficiency, productivity, and timely delivery of business value.

• Mentor team members in both technical skills and stakeholder engagement capabilities.

• Manage team capacity planning and staffing recommendations, contributing directly to the resource planning process.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Information Systems, or Software Engineering.

• Over 15 years of experience with SAP ERP, including in-depth knowledge of SAP S/4HANA Core Sales Service Management, ITM, and SAP Customer Service.

• Proficiency in the SAP S/4HANA Core, including its data model and integration capabilities with both SAP and non-SAP systems.

• Minimum of 5 full life-cycle experiences in SAP Sales and Service Management.

• Experience integrating SAP ERP (S/4) with Microsoft Dynamics CRM or Salesforce CRM systems.

• Practical experience in the design, configuration, development, and support of SAP Service Management processes, including integration with SAP OTC, SAP PP, SAP FICO, and SAP MES.

• Hands-on experience in the design, configuration, development, and support of Order to Cash processes, including integration with SAP FICO, SAP CRM, SAP IBP, and SAP Service to Cash processes.

• Familiarity with Service Order Management, Preventive Maintenance, Sales & Service Contracts, Warranty processes, and Pricing Management.

• Knowledge of SAP Master Data management, particularly with Business Partners (customer and vendor), Material Master, Equipment Master, and Transactional Management, including configuration and issue resolution.

• At least 7 years of direct experience in people management, leading a technical or functional team, including hiring, performance management, and development planning.

• Strong team player with excellent communication skills and a commitment to ethical practices.

🏝️ Benefits

• Work-life balance through our Hybrid working and flexible time program.

• Paid Time Off.

• Retirement plan with Employer Match.

• Health and Wellness Benefits.

• Opportunities for Learning and Development.

• Competitive Compensation.

• Bonus Scheme.

• Employee Recognition.

• Employee Stock Purchase Plan.

• An Inclusive and Supportive Culture.