Senior Manager, Sales Training

This is a fully remote position, open to applicants in New York.

📋 Description

• Supervise enablement specialists throughout significant segments of the organization, ensuring adherence to a unified standard of quality and effectiveness.

• Develop training objectives and establish the metrics framework utilized to evaluate program effectiveness across all delivery areas.

• Ensure that training courses, materials, and delivery methods are consistently updated to reflect product changes, customer requirements, and business priorities.

• Collaborate with Sales and Product leadership to pinpoint the most critical capability gaps and shape the enablement roadmap accordingly.

• Partner with Vonage's regional sales teams to define and create training solutions that are tailored for each context.

• Ensure that both internal and external programs align with the specified product, customer, and business goals—beyond mere training best practices.

• Establish and refine the overall framework for assessing needs, designing solutions, and evaluating outcomes across the function.

• Maintain and cultivate consultative relationships with key stakeholders at Vonage and partner organizations, acting as a trusted adviser at a senior level.

• Take a leading role in cross-functional working groups, aiding in the resolution of enablement-related challenges that span multiple teams or functions.

• Represent the enablement function in senior forums and deliver impactful presentations to Sales and business leadership regarding program performance, priorities, and recommendations.

• Lead, mentor, and develop a team of enablement specialists, establishing clear expectations and creating an environment conducive to high performance.

• Establish overall workflows, standards, and priorities across the team—fostering a culture of rigor, accountability, and continuous improvement.

• Address and resolve issues escalated from specialists and audiences; assist specialists in enhancing their capability to manage issues independently.

• Identify, retain, and cultivate strong talent within the team; proactively address performance gaps early on.

• Define and oversee the measurement framework for enablement effectiveness—from completion rates and learner feedback to manager-reported behavior change and business impact indicators.

• Recognize patterns across programs and teams that indicate systemic issues or improvement opportunities, and lead the response.

• Report on program performance, trends, and risks to the Director of Enablement and senior stakeholders, accompanied by clear recommendations.

⛳️ Requirements

• Possess 7+ years of experience in enablement, L&D, or a related sales performance function, with at least 3–5 years in a management role that included overseeing other managers or leads.

• Have a proven track record of designing and governing enablement programs at scale—across multiple teams, geographies, or product lines.

• Be a proficient consultant and communicator—capable of listening well, navigating through ambiguity, and representing the function credibly at a senior level.

• Balance competing priorities among Sales, Marketing, Product, and regional stakeholders—making well-reasoned, transparent trade-offs.

• Adopt a structured, outcomes-focused approach to strategy and project management—setting the framework and trusting your managers to execute within it.

• Have experience in managing or selecting third-party vendors and holding them accountable.

• Be familiar with CRM and enablement tools (e.g., Highspot, Yoodli, Gong).

🏝️ Benefits

• A modern enablement stack—actually utilized.

• A clear upward trajectory, without a ceiling.

• Ownership, not bureaucracy.