Senior Manager, Revenue Operations

This is a fully remote position, open to applicants in Washington.

📋 Description

• Establish and manage the Deal Desk function — convert district service agreements into detailed billing briefs and ensure that all new and renewed accounts are completely configured prior to the first invoice issuance.

• Ensure consistency between contracted pricing terms and portal configuration for all active accounts, performing systematic validations during each renewal cycle to guarantee billing precision from the outset.

• Assume operational responsibility for the monthly billing data cycle — enforce the Day 1-3 adjustment submission deadline with field operations and escalate non-compliance to senior leadership as necessary.

• Review and authorize all invoices before issuance; act as the designated escalation authority for high-value invoices that require VP sign-off.

• Oversee the entire billing dispute resolution process — conduct structured root cause analyses across data, configuration, operational, and contractual dimensions, and implement upstream process corrections to avert recurrence.

• Manage all Revenue Operations integration protocols with Revenue Accounting, including the daily invoice issuance log, credit memo recommendation memos, and monthly billing summary, ensuring Finance has the necessary information for accurate and timely closing.

• Coordinate escalation pathways for product configuration issues and non-payment concerns, collaborating with Product and Legal counterparts while providing complete supporting documentation.

• Lead, develop, and retain a team of Billing Admins and Accounts Receivable team members — establish clear performance expectations, provide ongoing feedback, and enhance individual capabilities.

• Deliver weekly RevOps performance reports to the Executive team, covering invoice accuracy, Days Sales Outstanding, dispute resolution cycle time, and collections rates.

⛳️ Requirements

• 7+ years of progressive experience in Revenue Operations, Billing Operations, or a cross-functional operational role within tech-enabled services, transportation, logistics, or field services environments.

• Proven expertise in contract-to-billing translation — capable of reviewing district service agreements and independently identifying all billing implications: rate structures, billing entities, payment terms, budget code requirements, and account-specific exceptions.

• Working knowledge of revenue accounting principles adequate to serve as an effective partner to Finance — including a foundational understanding of revenue recognition, credit memo treatment, deferred revenue, and ASC 606 compliance as it pertains to a services business. A CPA is not required; however, revenue accounting literacy is advantageous.

• Demonstrated ability to manage the operational boundary between Revenue Operations and Revenue Accounting — ensuring clean handoff documentation, enforcing protocol adherence, and guaranteeing that Finance has everything required for accurate and timely closing.

• A proven track record of driving operational accountability across cross-functional teams — holding field operations accountable to data submission deadlines while nurturing productive working relationships.

• Experience leading end-to-end billing dispute resolution — from intake through root cause analysis, corrective action, and stakeholder communication — with a clear focus on upstream process improvement to avert recurrence.

• Proficiency in NetSuite or a comparable enterprise ERP, including invoice creation, user access management, and sufficient general ledger familiarity to engage productively with Revenue Accounting colleagues.

• 5+ years of people management experience, with a proven ability to set clear performance expectations, provide direct and constructive feedback, and develop team members within operational roles.

• Willingness to travel — occasional visits to field offices may be anticipated.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401(k)

• Holidays

• Wellness

• Vacation

• More