Senior Manager, Registration & Guest Communications – Event Technology

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Take ownership and manage the comprehensive registration program for around 24 races each year.

• Develop, update, and sustain event-specific registration details.

• Act as the primary manager of the Swoogo registration platform.

• Generate, evaluate, and enhance registration content, guest instructions, confirmations, reminders, platform text, and FAQs.

• Handle attendee data, including guest lists, dietary requirements, access levels, and essential program information.

• Engage with guests to resolve registration problems, rectify submissions, and collect any missing information.

• Monitor registration progress and provide status updates to internal teams and clients.

• Coordinate registration, event operations, and guest experiences across various teams.

• Assist with merchandise fulfillment processes for each race when located in Charlotte.

• Supervise junior staff responsible for packing and distributing merchandise.

• Prepare registration reports, attendee summaries, itineraries, and client-facing materials.

• Lead or assist in internal and client meetings regarding registration timelines, status, and next steps.

• Enhance registration processes, tools, communication templates, and platform workflows.

• Assess registration performance after events and suggest improvements.

• Contribute to broader event tasks with a focus on registration and merchandise coordination rather than on-site hospitality.

• Report directly to the Senior Director, Hospitality & Events.

⛳️ Requirements

• A Bachelor’s degree is required.

• A minimum of 5 years of experience in event registration, event technology, program management, or platform-based operations.

• Practical experience with registration platforms; Swoogo is preferred, but Cvent, Bizzabo, or similar platforms are also acceptable.

• Extensive experience in writing, editing, and reviewing registration content and guest-facing communications.

• Exceptional attention to detail and comfort with repetitive, accuracy-oriented workflows.

• Outstanding verbal and written communication skills.

• Proven capability to manage large volumes of attendee data and complex registration needs.

• Strong organizational and project management abilities.

• Ability to juggle multiple races, timelines, and communication channels simultaneously.

• Experience in supporting corporate events or hospitality programs is preferred.

• Comfort in a platform-focused role without travel obligations.

• For candidates based in Charlotte, capability to assist in merchandise fulfillment coordination with junior staff.

🏝️ Benefits

• Discretionary incentive compensation.

• Medical, vision, and dental insurance.

• Life insurance.

• Short-term and long-term disability insurance.

• 401k plan.

• Flexible paid time off.

• At least 15 paid holidays each year.

• Paid sick and safe leave.

• Paid parental leave.

• Flexible holiday package starting at 20 days.

• Corporate discounts.

• Commuter benefits.

• Cell phone reimbursement.

• Flexible working arrangements and schedules that support work/life balance.

• Progressive parental and caregiver programs.

• Opportunities to contribute to the community through global social responsibility initiatives.

• Reasonable accommodations during the recruitment process.