Senior Manager – Product Partner Operations

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Lead, mentor, and develop a team of Partner Operations Specialists by providing feedback, setting clear expectations, and fostering career growth.

• Create operational frameworks for both current and future product partnerships within Banking and Expansion.

• Enhance documentation, knowledge management, and communication processes.

• Spearhead organizational change initiatives related to processes, tools, and operational models.

• Collaborate with Product, Engineering, Design, Risk, Compliance, Legal, Customer Support, and external banking partners to tackle operational challenges.

• Set performance metrics to assess operational health, partner satisfaction, and team effectiveness.

• Lead strategic planning, prioritization, and resource management efforts.

• Promote scalable tools and workflows, including Linear and other operational systems.

• Advocate for the team and foster alignment among stakeholders.

• Contribute to shaping Mercury’s long-term strategy for product partnerships.

⛳️ Requirements

• Over 7 years of experience in leading operational programs within a fintech, financial institution, or similarly intricate and highly regulated setting.

• More than 3 years of experience in leading and nurturing high-performing teams.

• Proven success in collaborating with Product, Engineering, Design, cross-functional business leaders, and executives on strategic projects.

• Experience in managing operational change and building consensus among stakeholders with differing priorities.

• Outstanding written and verbal communication skills.

• History of designing scalable operational systems that minimize complexity and eliminate bottlenecks.

• Capability to balance long-term strategic goals with immediate operational demands.

• Proficiency in navigating ambiguity and competing priorities with composure.

• Strong desire to utilize tools, automation, and process design effectively.

• Skill in cultivating trusted relationships with internal stakeholders and external partners.

• A strong emphasis on operational quality and sustainable solutions.

🏝️ Benefits

• Base salary

• Equity (stock options/RSUs)

• Benefits

• Reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs