Senior Manager, Practice Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee operations and delivery coordination: Lead the weekly synchronization of resources and alignments across various projects — ensuring deployment aligns with project demands, managing capacity challenges, and confirming that no engagement is under-resourced.

• Maintain a real-time overview of utilization across all ongoing engagements; proactively detect over-allocation, burnout risks, or skill mismatches and address them before they impact delivery.

• Establish and uphold the operational rhythms of the practice: team meetings, delivery check-ins, onboarding processes, and coordination mechanisms across pillars.

• Elevate delivery risks that necessitate leadership intervention; convert team insights into clear, actionable signals for executives, ensuring no critical information is filtered out.

• Provide project teams with the necessary tools, templates, methodologies, and standards to ensure consistent delivery across various engagement types and client environments.

• Capability Development: Collaborate with project teams to define and uphold the practice's methodology: discovery frameworks, requirements standards, stakeholder engagement strategies, and benchmarks for deliverable quality.

• Develop a learning and development calendar tailored to the team's genuine engagement needs — avoiding generic training — and facilitating cross-pillar exposure across all pillars.

• Create and sustain a competency framework that sets clear and credible criteria for performance assessment and career advancement, acknowledging that most team members are already highly skilled.

• Drive/support the creation of BIS delivery playbooks, templates, and standards for discovery, change management, testing, cutover, and post-implementation support.

• Identify engagement patterns where capability gaps emerge and systematically address them through targeted development rather than reactive measures.

• People Leadership & Team Development: Guide structured onboarding for new hires, ensuring their integration into the practice culture and readiness for delivery within 60-90 days.

• Act as a direct people manager for a reporting team comprising senior business analysts skilled in process, data, business/technical requirements, and systems/product implementation.

• Conduct quarterly coaching roundtables with cross-pillar coaches to consolidate team development insights and translate them into management actions.

• Retain and nurture a team of seasoned senior practitioners—recognizing the distinction between craft acknowledgment and career advancement for high-expertise individual contributors.

• Practice Strategy & Governance: Assist in capacity planning by collaborating with leadership to forecast capacity needs against pipeline and growth objectives.

• Collaborate with leadership on designing the coaching model, cross-pillar development initiatives, and any structural changes as the practice expands.

• Maintain documentation of the operating model: organizational structure, role definitions, operating norms, and governance processes that align with team structure on implementation projects.

• Continuous Improvement & Quality Assurance: Advocate for continuous improvement through lessons learned, feedback mechanisms, and project retrospectives.

• Ensure project deliverables meet established quality benchmarks, perform quality audits and reviews, and implement processes for quality enhancement.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Information Systems, Management, or a related field, or equivalent experience.

• An advanced degree (MBA or Master’s) is preferred.

• At least 10 years of experience in technology consulting, professional services, or a related field, with proven experience in leading or managing teams of senior practitioners.

• Demonstrated success as a people manager — adept at conducting performance reviews, navigating difficult conversations, managing retention risks, and fostering career development for experienced individual contributors.

• Experience with Agile and Waterfall methodologies in SaaS companies or with system integrators.

• Strong understanding of the four pillars as a discipline: recognizing what excellent discovery entails and how requirements evolve through an engagement.

• Experience overseeing resource deployment and capacity planning within a project-based or consulting atmosphere.

• Proven ability to build trust with seasoned peers and direct reports who possess strong professional identities and do not respond well to directive management approaches.

• Comfort in a high-growth, structurally evolving environment where processes are being developed concurrently with ongoing delivery.

• Strong grasp of utility operations, asset management, and regulatory compliance.

• Proven experience in team building and leadership, with the ability to motivate and develop talent.

• Excellent project management capabilities, including expertise in project planning, execution, and risk management.

• Outstanding communication and interpersonal skills, with the capacity to effectively engage clients and stakeholders at all levels.

• Willingness to travel domestically and/or internationally as required.

• Previous experience in practice operations, delivery management, or capability development within a consulting firm or technology services organization.

• Familiarity with the cross-functional dynamics between PMO, BA, solution architecture, and engineering in integrated delivery engagements.

• Experience with coaching models, structured mentoring programs, or formal learning and development initiatives in a consulting context.

• Exposure to Big 4 or top-tier consulting operating models — particularly how those firms distinguish craft leadership from people management at scale.

• Experience hiring and onboarding senior practitioners within a compressed timeframe.

• Certifications: PMP/PMI-ACP, Prosci/Change Management, ITIL, SAFe/Agile, or relevant certifications.

🏝️ Benefits

• HEALTH & WELL-BEING

• Medical Insurance

• Dental Insurance

• Vision Insurance

• PEACE OF MIND

• Disability Insurance (STD/LTD)

• Flexible Spending Account

• Health Savings Account

• Basic Life/AD&D

• 401(k) plan

• WORK/LIFE BALANCE

• Paid Time Off

• Company Holidays

• Leave of Absence

• Remote work and Flexible Work Schedules (for qualified positions)

• ADDITIONAL PERKS

• Employee Referral Program

• Professional Development

• Charitable Contribution Match