Senior Manager, Population Health Strategy & Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Concentrate on enhancing the operational efficiency of Population Health initiatives.

• Facilitate team meetings and daily huddles for the Care and Case Management leadership group.

• Maintain focus on key priorities while monitoring daily and weekly business performance metrics.

• Oversee operational testing and experiments for Care & Case Management and navigation teams, including AI calling pilots and streamlined intake trials.

• Manage cross-functional audit, transition, and staffing workstreams, ensuring adherence to timelines, milestones, and KPIs.

• Take ownership of daily and weekly business readouts, guaranteeing that metrics and reporting are accurate.

• Perform operational deep dives, including shadowing navigation and Care & Case Management teams, to pinpoint bottlenecks and create tests for resolution.

• Lead the execution of essential Population Health margin projects and clinical operations improvement strategies.

• Identify avenues to boost team efficiency through AI productivity tools and automation.

• Represent the operations of the Population Health team in discussions with EPDD and product partners.

• Develop product features that align with team operations to enhance outcomes and margin.

• Proactively identify program risks and formulate mitigation strategies.

• Function as an individual contributor reporting to the Senior Director, Population Health Strategy & Operations.

⛳️ Requirements

• Minimum of seven years of experience in a rapidly growing business managing cross-functional projects.

• Demonstrated ability to analyze processes, detect bottlenecks, and create tests to address issues.

• Proficiency in Excel for developing robust models.

• Familiarity with AI productivity tools to improve efficiency, streamline workflows, and expedite deliverables.

• Capability to organize, delegate, coordinate, consolidate, and prioritize multiple tasks in a team setting.

• Eagerness and capability to provide mentoring, coaching, advice, and support to employees within a collaborative learning environment.

• Exceptional oral and written communication skills.

• Strong interpersonal and problem-solving abilities.

• Comfort with data analysis; experience with Looker is preferred.

• Previous experience in healthcare is preferred.

• Bachelor's degree is required.

• Ability to remain seated in a stationary position for extended periods.

• Adequate eye-hand coordination and manual dexterity to operate a keyboard, computer, and other office-related equipment.

• Occasional exertion of approximately 20 lbs. of force may be necessary.

• Ability to interact appropriately with leadership, employees, and members.

• Occasional travel is required.

🏝️ Benefits

• Remote-first culture.

• 401(k) savings plan through Fidelity.

• Comprehensive medical, vision, and dental coverage through various medical plan options, including disability insurance.

• Paid Time Off (PTO) and Discretionary Time Off (DTO).

• 12 weeks of 100% Paid Parental Leave.

• Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption, or pregnancies.

• Work-From-Home reimbursement to support team collaboration in home office settings.