Senior Manager, Pharmacy

This is a fully remote position, open to applicants in North Carolina, +11 more states.

📋 Description

• Direct the operational strategy, execution, and performance across various pharmacy fulfillment locations within the region.

• Ensure compliance with regulatory standards and operational readiness according to federal and state pharmacy regulations, payer requirements, and internal quality benchmarks.

• Mentor and develop Pharmacy Fulfillment Managers to enhance team performance.

• Create standardized processes, tools, and resources aimed at optimizing site-level execution and ensuring operational consistency.

• Define, track, and enhance metrics related to safety, quality, cost, productivity, and timely delivery.

• Utilize Lean, Kaizen, and other process improvement strategies to refine pharmacy fulfillment workflows.

• Manage inventory, workforce planning, staffing models, and space utilization effectively.

• Collaborate with Recruiting and HR to attract, retain, and nurture pharmacy talent.

• Analyze financial and operational data, including P&L performance, to inform strategic decisions and manage expenses.

• Act as a senior escalation point for critical site-level operational incidents.

• Lead the resolution of issues, risk mitigation strategies, and recovery efforts.

• Establish and supervise audit, quality assurance, and compliance review processes.

• Drive the regional execution of corporate initiatives and manage change effectively.

• Assist with new site openings, operational transitions, expansions, and restructuring efforts.

• Travel required up to 30% of the time.

⛳️ Requirements

• Bachelor’s degree in Business, Healthcare Administration, Pharmacy Operations, Supply Chain, or a related discipline, or equivalent practical experience.

• Over 5 years of progressive experience in fulfillment, healthcare, pharmacy, or operations leadership, particularly in multi-site operations.

• Proven success in leading high-volume fulfillment operations, healthcare services, or pharmacy operations in a performance-oriented setting.

• Experience managing teams in highly regulated and compliance-focused environments.

• Strong knowledge of operational controls, quality benchmarks, and risk management practices.

• Demonstrated ability to develop leaders, manage diverse teams, and drive accountability and performance across multiple locations.

• Strong analytical and financial skills, encompassing operational data, financial metrics, and insights from P&L statements.

• Proficiency in Excel, Tableau, Looker, or similar analytical and reporting tools.

• Capable of leading cross-functional initiatives and influencing stakeholders at various organizational levels.

• Ability to convert strategic priorities into effective operational execution.

• Excellent problem-solving, communication, and change management abilities.

• Experience in implementing process enhancements that improve efficiency, quality, compliance, and service delivery.

• Authorized to work for any employer in the U.S.

• Preferred: Master’s degree in Business Administration, Healthcare Administration, Healthcare Leadership, or a related field.

• Preferred: At least 3 years of regional or multi-site pharmacy leadership experience.

• Preferred: Lean Six Sigma, APICS, or other relevant operations, supply chain, or quality certifications.

• Preferred: Extensive knowledge of pharmacy fulfillment workflows, inventory management, courier logistics, and comprehensive pharmacy operations.

• Preferred: Experience in scaling operations in high-growth environments, including site launches, organizational transitions, or network expansions.

• Preferred: Background in leading continuous improvement initiatives using Lean, Kaizen, or other operational excellence methodologies.

• Preferred: Experience collaborating across Pharmacy Operations, Clinical, Logistics, Recruiting, HR, and other business functions.

• Preferred: Experience in developing standardized operating models, performance management frameworks, and scalable processes across distributed teams.

• Ability to meet physical demands, including extended computer use, bending, reaching, repetitive motions, and lifting objects up to 20 pounds.

• Ability to travel occasionally, remain seated for extended periods during travel, manage luggage, navigate airports independently, and adapt to various time zones and climates.

🏝️ Benefits

• Dental, vision, and multiple group medical plans.

• 401(k) retirement savings plan.

• Group life insurance.

• Accidental death and dismemberment (AD&D) insurance.

• Flexible spending account (FSA) and health savings account (HSA).

• Commuter benefits.

• Employer-sponsored short-term (STD) and long-term disability (LTD) insurance.

• Supplemental spouse life insurance.

• Legal insurance.

• Employee assistance program.

• Home health testing kits.

• Fertility medication discount program.

• Flexible vacation time.

• Accrued paid sick leave.

• 10 paid holidays.

• 2 floating holidays for full-time non-exempt employees.

• Eight weeks of paid parental leave for eligible employees, with additional paid weeks for the birthing parent.

• 4 weeks paid caregiver leave.

• Lifestyle Spending Account allowance provided monthly.