Certified Pharmacy Technician, Data Support

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver outstanding customer service in a phone-oriented setting.

• Accurately enter large volumes of data and process prescription information.

• Handle prescription authorizations, clarifications, and transfers utilizing drug knowledge.

• Conduct claim adjudication and auditing, including prior authorizations, billing, and eligibility verifications.

• Make outbound calls to patients.

• Navigate through case queues to address patient care concerns.

• Act as a liaison between clinical pharmacists and other healthcare professionals.

• Collaborate with technicians and pharmacists to onboard new ExactCare patients.

• Ensure the confidentiality of patient records is maintained.

• Retrieve and confirm prescription information through communication with doctors.

• Initiate welcome calls to newly onboarded patients.

• Create, maintain, and update profiles of patient medications.

• Provide support during periods of high patient call volumes.

• Assist patients with inquiries over the phone.

• Serve ExactCare’s nationwide patient community in a high-volume, fast-paced environment.

• Reflect AnewHealth’s Core Values in all communications and interactions.

• Carry out additional duties as assigned.

⛳️ Requirements

• High school diploma or GED.

• Certification from the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) with a current certificate.

• Must hold a pharmacy technician registration with the State Board of Pharmacy.

• Applicants must be at least 18 years old.

• Previous experience in a pharmacy environment is required.

• Comfort in a phone-based work setting.

• Ability to work autonomously.

• Proficient in using computer equipment, technology, and various software applications.

• Excellent customer service skills.

• Comprehensive knowledge of drugs.

• Familiarity with pharmacy billing processes.

• Understanding of prescription processes, clarifications, and transfers.

• Strong organizational and prioritization skills.

• Commitment to maintaining a high level of confidentiality.

• Capacity to think critically and document relevant details in compliance with state and federal regulations.

• Full-time availability averaging 40 hours per week.

• Willingness to be available outside of normal business hours on an ad-hoc basis.

• Candidates must be eligible to work in this country.

• Must be able to commute to various site locations within the designated territory.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Flexible spending account.

• Company-sponsored life insurance.

• Short-term disability coverage.

• Optional additional benefits.

• 401(k) retirement plan.

• Paid Time Off.

• Paid holidays.

• Opportunity for remote work arrangements.