Senior Manager, People Engagement

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the complete global onboarding process: Right to Work verification, background checks, IT coordination, Deel operations for international hires and contractors, along with cross-team logistics to guarantee that every new employee is ready from day one.

• Serve as the primary contact for pre-hire and former employee inquiries.

• Create and sustain a "White Glove" onboarding experience tailored for Executive Leadership.

• Oversee the generation of separation documents (including state-specific documents, separation letters, and Certificates of Employment) ensuring accuracy and legal compliance.

• Establish and monitor lifecycle KPIs: onboarding satisfaction, RTW completion, training, benefits enrollment, and equity acknowledgment.

• Collaborate with People Systems to enhance employee support operations (intake, routing, metrics, and self-service capabilities).

• Manage the employee knowledge ecosystem: ensure policies and resources are easy to find, accurate, and governed with clear ownership, review schedules, and escalation procedures.

• Oversee the rollout of security training and configure new modules (SCORM, video) within Workday Learning.

• Audit learning data, enforce completion requirements, and handle non-compliance escalations.

• Supervise professional development initiatives and manage vendor relationships with learning content partners (such as OpenSesame).

• Operationally manage AwardCo (configuration, vendor relations, budget, and communications), co-working space access, and Performance Awards logistics.

• Govern AskPeople Pal (ticket triage/routing) and any future AI agents; lead health checks, documentation, and standards for continuous improvement.

• Develop and maintain ClickUp automations that support operational workflows.

• Act as the go-to resource for the People Team regarding AI adoption, training, and support.

⛳️ Requirements

• Over 5 years of experience in HR/People Operations, including a minimum of 3 years in a senior lead or management position.

• Extensive proficiency in Workday HCM; hands-on experience with Workday Learning and Deel is advantageous.

• Strong grasp of global Right to Work standards, background check procedures, and experience in managing internal data audits.

• Proven ability to create, implement, and govern AI agents and automation solutions to modernize and expand people operations.

• Experience in managing company-wide initiatives (recognition, workspace, learning) with excellent vendor management capabilities.

• Documented experience in overseeing offboarding/separation processes with a focus on compliance and employee experience.

• Strong communication skills with the ability to build trust with C-suite stakeholders.

• A "data-first" approach to identifying bottlenecks and fostering continuous improvement throughout operational workflows.

• A customer-centric attitude with a genuine enthusiasm for delivering outstanding, scalable employee experiences at every interaction.

• Exceptional strategic thinking and cross-functional influence abilities, with the capacity to drive alignment among HR, IT, Legal, and business teams.

• Experience in content management and governance for internal knowledge bases or employee portals is a plus.

🏝️ Benefits

• Equity

• 401k

• Health, Dental, and Vision insurance

• Spending accounts

• Life & Disability insurance

• Paid parental leave

• Flexible paid time off

• Enhanced employee assistance program

• Employee wellness stipend

• Professional development stipend