Senior Manager – Payments Analytics

This is a fully remote position, open to applicants in Florida.

📋 Description

• Create and implement a scalable payment strategy that aligns with HRD’s operational and business goals.

• Lead projects aimed at enhancing payment acceptance rates, minimizing payment friction, and optimizing overall payment performance.

• Act as a subject matter expert in payment operations, processors, and industry best practices.

• Collaborate across departments with Risk, Fraud, Compliance, Product, and Operations teams to support strategic business objectives.

• Track payment performance metrics, transaction trends, declines, chargebacks, disputes, and operational KPIs.

• Identify opportunities for improving authorization rates, lowering processing costs, and enhancing the customer experience.

• Analyze payment data and operational trends to proactively uncover gaps, risks, and potential optimization opportunities.

• Create scalable operational processes and reporting frameworks to facilitate business growth.

• Assess vendor performance, negotiate operational enhancements, and ensure compliance with service level expectations.

• Work closely with Fraud and Risk teams to ensure payment security and operational integrity.

• Collaborate with Product and Engineering teams to enhance payment infrastructure, workflows, and integrations.

⛳️ Requirements

• At least 7 years of experience in payments, payment operations, fintech, ecommerce, risk management, or related fields, preferably within the iGaming, online payments, or ecommerce sectors.

• Comprehensive understanding of payment processing ecosystems, including credit cards, ACH, PayPal, digital wallets, and alternative payment methods.

• Experience in managing payment processors, gateways, banking relationships, and third-party vendors.

• Demonstrated success in optimizing payment performance, operational workflows, and payment acceptance strategies.

• Exceptional communication skills with the capacity to translate complex operational concepts into actionable business insights.

• Strong analytical and problem-solving abilities, with the capability to interpret large data sets and make informed, data-driven decisions.

• Familiarity with payment compliance regulations, industry standards, and card brand rules.

• Experience in managing chargebacks, disputes, payment risk, and operational escalations is preferred.

• Knowledge of SQL, reporting tools, AI, and data analytics platforms is advantageous.

• Ability to juggle multiple priorities and adapt swiftly in a fast-paced environment.

🏝️ Benefits

• Competitive pay and benefits

• Start-up culture supported by a secure, global brand

• Opportunities for career advancement within a rapidly growing organization

• A collaborative and innovative team environment

• Potential for hybrid scheduling flexibility