Senior Manager, Partner Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee partner-facing enablement activities to guarantee successful implementations.

• Assist clients in achieving their "Time to Value" objectives by promoting the adoption of best practices.

• Validate deployment methodologies while adhering to established Saviynt processes.

• Propel strategic global initiatives within Saviynt by leveraging a diverse array of data and metrics to manage costs.

• Identify potential risks, highlight cross-sell/up-sell opportunities, and suggest general business process enhancements.

• Collect feedback to foster ongoing improvements in Saviynt processes, community tools, and systems.

• Comprehend partners' strategic objectives and provide guidance on how to attain them.

• Offer feedback to partners on enhancing their "Ways of Working" based on field information and internal data metrics.

• Collaborate with CSMs, TAMs, and Expert Services to assess a partner’s strengths and weaknesses, as well as identify at-risk projects.

• Monitor go-live dates in your region and pinpoint aged or deferred go-lives that may be at risk.

• For projects or go-lives that are at risk, determine causes and propose potential interventions.

• Profile partners by geography, experience, and performance to aid Partner Directors and Sales Directors in formulating recommendations for clients.

• Track and evaluate partner engagement with Freshdesk, Forums, Documentation Portal, Ideas Portal, and Saviynt Exchange.

• Utilize data-driven analysis to recognize trends at both regional and global levels and create strategies for field teams to implement.

• Participate in Partner Focused events to either present on relevant topics or facilitate workshops aimed at enhancing partner engagement.

• Develop content for the quarterly Partner Newsletter that enriches the partner’s capabilities and knowledge.

• Assist the Partner Director in managing partner performance with substantiated facts to foster a constructive dialogue.

• Challenge existing practices and identify improvement opportunities both externally with partners and internally with functional teams.

• Convey the Saviynt vision and product roadmap.

• Manage upsell and cross-sell opportunities.

• Drive expansion opportunities.

• Negotiate contracts and pricing.

⛳️ Requirements

• Bachelor’s degree or equivalent in Engineering.

• Over 10 years of experience in channel/partner management enablement or a related role within the IAM/IGA sector.

• Extensive domain knowledge across all facets of IAG.

• Strong grasp of channel sales dynamics, partner ecosystems, and go-to-market strategies, with a proven history of developing scalable training programs.

• Exceptional communication, presentation, and interpersonal skills, with a demonstrated ability to collaborate cross-functionally to create content and deliver training.

• Experience with Federal and Governmental entities is preferred.

• Familiarity with sales enablement tools and platforms is preferred.

• In-depth understanding of sales processes, methodologies, and best practices.

• Knowledge of User Lifecycle Management, Provisioning, and Reconciliation.

• Direct experience in customer or partner interaction and management.

• Strong technical presentation and communication abilities, both verbal and written.

• Capability to present and communicate effectively at an executive level.

• Must thrive in a fast-paced, high-energy environment.

• Ability to work autonomously, adapt rapidly, and maintain a positive demeanor.

🏝️ Benefits

• We provide a competitive total rewards package.

• Opportunities for learning and significant career advancement.

• Eligibility to take part in a Saviynt discretionary bonus plan.

• Subject to program rules, where any award depends on various factors, including individual and organizational performance.