Senior Manager, Operations and Supply Chain

This is a fully remote position, open to applicants in California.

📋 Description

• Supervise the creation of initial purchase orders, cost and royalty entries, and management of the launch calendar within Merchandising Operations.

• Take ownership of mid-season purchase order updates in NetSuite and relay changes to relevant stakeholders.

• Oversee purchase order tracking across Nike North America, Nike EMEA, JR286, and various distribution partners in different regions.

• Facilitate the resolution of order discrepancies and delays in delivery.

• Manage the submission of purchase orders through SPS, ensuring successful transmission and acknowledgment of functionality.

• Diagnose failed or rejected EDI transmissions in collaboration with SKIMS Tech and external partners.

• Lead the comprehensive reconciliation of purchase orders from the Planning handoff through partner confirmation to delivery.

• Act as the main operational contact between SKIMS Planning, internal Logistics, and external operations and logistics teams.

• Ensure operational readiness for launches across various channels and regions, confirming that product setup, pricing, and inventory availability meet launch schedules.

• Maintain unified visibility into purchase order status, delivery preparedness, and pending launch requirements.

• Collect and verify customs and product details, including care instructions, content, country of origin, manufacturer, and manufacturer address.

• Organize product data entry and configuration in NetSuite.

• Manage the cleanup of product data and uphold accurate information across systems, including UPC codes, style numbers, color codes, and sizing.

• Compile international MSRP data and create pricing templates.

• Develop and maintain Standard Operating Procedures (SOPs) for product data collection, purchase order management, EDI submissions, reconciliation, and pricing.

• Define roles, handoffs, deadlines, and escalation pathways among internal and external teams.

• Coordinate merchandising and supply chain needs for system enhancements and onboarding of new distribution partners.

• Establish and monitor operational performance metrics and lead cross-functional operational assessments.

⛳️ Requirements

• Minimum of 7 years of experience in merchandising operations, order management, supply chain, or a similar field, preferably within apparel, retail, or consumer products.

• Proficiency in NetSuite is essential, with a solid understanding of purchase order management and product data upkeep.

• Experience with Looker is preferred.

• Familiarity with SPS Commerce or similar EDI platforms, including troubleshooting transmissions and tracking acknowledgments.

• Proven experience in managing intricate workflows across international partners, regions, and distribution channels.

• Strong knowledge of supply chain and logistics processes and their effects on product availability and launch timelines.

• Experience handling complex assortments of styles, colors, and sizes while ensuring accurate product data across systems.

• Advanced Excel and data reconciliation capabilities with the skill to detect discrepancies across extensive datasets.

• Demonstrated ability to establish processes, document SOPs, and promote cross-functional enhancements.

• Exceptional communication and relationship management skills, with the capability to influence partners and resolve issues effectively.

• Capacity to balance hands-on execution with long-term process development in a dynamic, expanding business.

🏝️ Benefits

• Up to 100% Company Paid Healthcare (medical, dental, vision)

• Kind Body Fertility Benefits

• 401(k) savings plan with up to 4% match

• Unlimited PTO

• Full Access to LinkedIn learning

• Employee Discounts

• Free weekly catered lunch at HQ – M/T/W/Th

• Dog-Friendly office on Thursdays and Fridays

• Free Swag Giveaways

• Annual Holiday Party

• Annual Summer Party

• Invitations to pop-ups and other company events

• Complimentary daily office snacks and beverages