Senior Manager, IT – Infrastructure Cloud Platforms

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Lead and oversee daily operations of infrastructure teams managing Private Cloud, Public Cloud, and Containers across production, disaster recovery, testing, and development environments.

• Mentor, coach, and cultivate system administrators and engineers, focusing on workload distribution, performance evaluation, career progression, and team strategy.

• Ensure high availability and reliability through proactive monitoring, capacity planning, incident management, root cause analysis, and ongoing service enhancement.

• Manage lifecycle processes, including installation, configuration, patching, upgrades, decommissioning, and maintaining hardware/software currency.

• Ensure operational readiness for backup, restoration, replication, and disaster recovery capabilities.

• Collaborate with cybersecurity and risk teams on secure configuration standards, vulnerability remediation, privileged access controls, endpoint hardening, and compliance measures.

• Set and uphold infrastructure standards for builds, procedures, documentation, change controls, and governance of platforms.

• Coordinate major incident responses and provide leadership during outages, service degradations, and recovery situations.

• Assist with audits and examinations by preparing documentation, addressing control inquiries, and closing identified gaps.

• Manage vendor relationships for software, maintenance, and support services.

• Contribute to infrastructure modernization, automation, cloud integration, data center operations, and platform roadmap development.

• Work alongside application and database teams on system performance, platform optimization, middleware dependencies, and infrastructure needs.

• Promote automation and operational efficiency through scripting, configuration management, standardized deployments, and reducing manual support tasks.

• Oversee capacity and performance management for Private Cloud, Public Cloud, and Containers.

• Ensure compliance with ITIL-aligned incident, problem, change, request, and configuration management processes.

• Report directly to the Sr. Director of Infrastructure and Operations while managing system administrators, infrastructure engineers, or platform specialists.

⛳️ Requirements

• Bachelor’s Degree with 8 years of experience OR High School Diploma or GED/Equivalent with 12 years of experience in application development, analysis, or engineering.

• Over 7 years of progressive IT infrastructure experience, including administration or engineering duties across multiple enterprise server platforms.

• More than 5 years of leadership or management experience, including direct supervision of technical staff, team coordination, or technical leadership in a complex environment.

• Experience supporting VMware Cloud Foundation (VCF), Azure, AWS, and OpenShift platforms in mid-sized or large enterprise settings.

• Strong knowledge of infrastructure operations, platform hardening, backup/recovery processes, disaster recovery, and production support.

• Familiarity with change management, incident response, root cause analysis, and operational documentation.

• Ability to effectively communicate with technical teams, senior leadership, auditors, vendors, and business stakeholders.

• Experience working within a regulated environment with robust operational controls, documentation standards, and risk management expectations.

• Background in banking, financial services, or other highly regulated industries.

• Experience supporting core banking platforms, payment systems, loan systems, treasury applications, or other critical financial workloads.

• Knowledge of FFIEC guidance, SOX, PCI DSS, GLBA, or internal audit standards.

• Experience supporting AWS and Azure cloud environments.

• Familiarity with cloud governance, compliance, and operational reporting.

• Experience monitoring cloud environments using tools like Dynatrace, Splunk, CloudWatch, and Azure Monitor.

• Competence with virtualization platforms such as VMware VCF.

• Exposure to infrastructure automation using tools like PowerShell, Python, Ansible, Terraform, or similar.

• Experience with monitoring and observability tools for infrastructure health, alerting, and performance analytics.

• Participation in or leading disaster recovery exercises, cyber recovery planning, and resilience testing.

• Understanding of hybrid cloud connectivity and infrastructure integration strategies.

• In-depth knowledge of VMware VCF administration, including patching, security, troubleshooting, and operational support.

• Strong knowledge of AWS and Azure administration, including performance tuning, scripting, patching, and security management.

• Working knowledge of OpenShift administration, system support, and operational best practices.

• Awareness of system hardening, vulnerability remediation, and infrastructure security controls.

• Proficient in incident management, problem management, and root cause analysis.

• Ability to create and maintain technical documentation, standards, runbooks, and procedures.

• Effective people management, mentoring, and team development skills.

• Strong organizational, prioritization, and decision-making capabilities.

• Excellent written and verbal communication skills.

• Ability to collaborate across infrastructure, security, application, audit, and business teams.

• May require participation in an on-call rotation, after-hours maintenance, disaster recovery testing, and incident response for critical production systems.

🏝️ Benefits

• Competitive, thoughtfully designed, and high-quality benefits program.

• Participation in on-call rotation and after-hours maintenance is part of the work environment.