Inside Sales Associate, Residential

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Utilize an assumptive sales approach to identify customer requirements, present appropriate solutions, and address any objections.

• Interact with customers through phone calls, emails, chat, and various digital platforms.

• Enhance revenue growth by achieving and surpassing sales targets and performance indicators.

• Establish rapport and trust with potential customers.

• Engage in training sessions and stay updated on product developments.

• Articulate value propositions and highlight competitive advantages.

• Collaborate with colleagues and leadership to advance team objectives.

• Initiate outbound calls as directed.

• Follow up on leads and sales to ensure successful installation.

• Provide insights on trends in sales performance.

• Contribute to ongoing improvement initiatives.

• Take responsibility for the sales process from identifying customer needs to finalizing service agreements.

• Ensure a seamless onboarding experience for customers.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• 0–5 years of experience in sales is required.

• Background in call centers, telecommunications, or customer service is advantageous.

• Strong verbal and written communication abilities are essential.

• Must be comfortable working in a fast-paced environment using a headset and computer for extended durations.

• Self-driven and capable of working autonomously in a fully remote setting.

• Previous experience in telecommunications is preferred.

• Technologically proficient and quick to learn new systems.

• Possess a competitive spirit while maintaining a team-oriented attitude.

• Must be available for flexible schedules, including evenings, weekends, and occasional overtime.

• A quiet, distraction-free home workspace that ensures privacy is required.

• Adequate workspace with a stable surface and comfortable seating is necessary.

• Proper lighting and functional smoke/carbon monoxide detectors are essential.

• Fast and reliable internet service is required.

• Successful completion of background checks, drug screening, and reference checks is mandatory.

• Sponsorship is not available.

🏝️ Benefits

• Receive a competitive base salary in addition to earned commissions.

• Access medical, dental, and vision plans from day one.

• Benefit from company-paid life insurance.

• Options for additional life insurance coverage are available.

• Company contributions to HSA/HRA accounts are provided.

• FSA plan is available.

• Enjoy up to 20 days of paid time off in the first year.

• Participate in a 401(k) plan with matching contributions, vested from the start.

• Company-paid short-term disability coverage is included.

• Company-paid long-term disability coverage is also offered.

• Access to an Employee Assistance Plan.

• Recognition through the Clearwave Connections program.

• 24/7 Health Advocate support at no cost.

• Voluntary plans for accident, critical illness, hospital indemnity, and legal services are available.

• Fast and reliable internet service is partially covered for employees within Clearwave Fiber's coverage area.

• A supportive and collaborative work culture that values diversity, inclusion, and teamwork.