Senior Manager, Global Transparency

This is a fully remote position, open to applicants in United States.

📋 Description

• Reporting directly to the Director of Transparency Operations & Customer Success, the Senior Manager of Global Transparency will oversee all facets of product delivery, which includes customer success, support, and professional services for the transparency product.

• The Senior Manager of Global Transparency is accountable for successfully meeting all reporting metrics and deadlines for customers.

• Maintain an extensive and current understanding of U.S. and global life sciences compliance requirements related to transparency reporting.

• Act as the primary compliance advisor for transparency customers, offering guidance on regulatory interpretation, risk mitigation, and industry benchmarking.

• Anticipate compliance trends, emerging regulations, and shifting industry expectations; translate updates into actionable internal recommendations.

• Maintain a thorough understanding of the product; ensure complete awareness of all product changes and their implications for customers, data, and projects.

• Oversee the delivery of customer support and professional services.

• Actively work on building strong relationships with customers; listen to their needs and concerns, and promptly identify solutions; share all feedback with team management and Account Management teams.

• Gather input and feedback from Implementation, Account Lead, and Professional Services team members regarding customer experiences, support issues, achievements, and challenges; communicate regularly with the Account Management team, providing updates on customer feedback, issues, and project statuses.

• Serve as the initial escalation point for team management and customers to resolve support, service, and product issues.

• Ensure the successful achievement of all reporting metrics and deadlines for customers; establish KPIs to monitor and report on progress; utilize project management tools for accurate tracking of progress and risk identification.

• Collaborate closely with team management to design and document procedures for product support; assist with regular training on these procedures.

• Collect feedback from team members and customers to identify solutions or opportunities for product and service enhancements; share insights with management and Account Managers.

• Actively participate in sales and marketing initiatives to support sales efforts to both existing and new customers through involvement in industry conferences, sales meetings, and other networking opportunities.

• Be a member of the product operations leadership team.

⛳️ Requirements

• A bachelor’s degree.

• A minimum of 5 years of experience in or with life sciences companies in at least one of the following areas:

• commercial compliance, sales/commercial operations, or aggregate spend/transparency reporting.

• Alternatively, candidates may qualify with significant technical or customer support experience.

• Preference will be given to candidates with one or more of the following:

• Knowledge of various U.S. laws and codes related to life sciences sales and marketing practices.

• Knowledge of various global laws and codes related to life sciences sales and marketing practices.

• Experience in business/customer-facing roles and customer support.

• Project management experience.

🏝️ Benefits

• Merit-based compensation – Competitive base salary plus bonus.

• Work from anywhere – Roles are open to candidates located anywhere in the US (United States).

• Unlimited PTO (Paid Time Off), which includes Paid Holidays and Sick Leave.

• 401k+ Match.

• Comprehensive health, dental, and vision insurance.

• Paid Parental Leave.

• Health and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Accounts), Dependent Care, an EAP (Employee Assistance Program) program, discounts, and Learning and Development.