Senior Manager, Field Service – BeNeLux, Instrument and Enterprise Services

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Lead a skilled team providing outstanding service support for advanced scientific equipment and systems.

• Oversee field service operations to enhance customer satisfaction and meet business goals.

• Formulate and execute service strategies while managing installation, maintenance, and repair tasks.

• Establish strong relationships with clients and internal stakeholders.

• Work alongside commercial teams to uncover new business opportunities.

⛳️ Requirements

• Advanced Degree with 6 years of experience, or a Bachelor's Degree with 8 years of experience in technical service operations or a related field.

• Additional technical certifications are advantageous.

• At least 5 years of proven management experience leading field service teams.

• Experience overseeing multi-million dollar P&L responsibilities.

• Demonstrated ability in developing and implementing service strategies to promote growth and operational excellence.

• Familiarity with continuous improvement methodologies such as Six Sigma or PPI.

• Preferred knowledge of scientific instrumentation, laboratory settings, or regulated industries.

• A valid driver’s license and passport are mandatory.

• Additional language proficiency is a plus.

🏝️ Benefits

• Healthcare

• Annual incentive plan bonus

• Competitive remuneration