Senior Manager, Customer Success Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the principal architect of Customer Success (CS) operational infrastructure.

• Take responsibility for operational frameworks, architecture for renewal motions, CS platform infrastructure, and the data governance model.

• Collaborate closely with CS leadership to operationalize, adopt, and continuously enhance CS workflows, platform configurations, and KPI data infrastructure.

• Identify risks, implement renewal strategies, gather data, and drive expansion initiatives.

⛳️ Requirements

• Proven leader in CS Operations with extensive platform knowledge (Gainsight, Totango, or similar).

• Ability to design strategic processes effectively.

• Strong instincts for data governance.

• Leadership capabilities to foster cross-functional alignment among CS, Sales, RevOps, and Analytics.

🏝️ Benefits

• JD Power is dedicated to building a diverse workforce.