Senior Manager, CRM Program Management – Governance

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Take charge of the comprehensive Revenue Technology strategic roadmap for CRM, encompassing multi-org governance and alignment with innovation.

• Oversee program governance for the global CRM implementation, ensuring uniform standards and disciplined delivery across all workstreams.

• Develop governance frameworks, standards, and decision rights that maintain enterprise consistency while allowing for approved local and business-unit variations.

• Foster a consistent operating rhythm across AMER and International workstreams.

• Lead essential decision forums and steering committees, and take responsibility for executive stakeholder reporting on the roadmap, trade-offs, and delivery results.

• Manage and direct the CRM Technology governance model — including decision rights, escalation paths, and review cadences — ensuring that decisions are made intentionally rather than by default.

• Oversee vendor relationships, contract governance, and license management for CRM platforms.

• Spot opportunities for license optimization, consolidation, cost avoidance, and vendor risk mitigation.

• Maintain integrated roadmaps that guide CRM initiatives from concept through delivery and value realization.

• Handle program plans, milestones, risks, and resources to ensure reliable, high-quality delivery.

⛳️ Requirements

• Bachelor's degree in Business, Engineering, Information Systems, or a related field (or equivalent professional experience).

• Over 7 years of experience in program management, transformation delivery, consulting, operations, or technology-focused roles within large, global organizations.

• Proven track record in leading multi-workstream initiatives with complex dependencies and visibility at senior levels.

• Demonstrated experience in establishing and managing governance — including decision forums, decision rights, and vendor governance — beyond just program coordination.

• Ability to operate effectively and influence without authority in a matrixed environment.

• Willingness and capability to travel up to 30% (domestic/international) of the time for in-person presentations at workshops, program forums, and key engagements.

🏝️ Benefits

• Annual Bonus

• Potential Discretionary LTI Bonus

• Medical coverage

• Health Savings Accounts

• Flexible Spending Accounts

• Dental coverage

• Vision coverage

• Hospital Care Insurance

• Critical Illness Insurance

• Accidental Injury Insurance

• Life and AD&D insurance

• Short-term disability coverage

• Long-term disability insurance

• Long-term care with life insurance

• Anxiety management program

• Wellness incentives

• Sleep improvement program

• Diabetes management program

• Virtual physical therapy

• Emotional/mental health support programs

• Weight management programs

• Gastrointestinal health program

• Substance use management program

• Benefits covering musculoskeletal surgery, cancer treatment, and bariatric surgery

• BD 401(k) Plan

• BD Deferred Compensation and Restoration Plan

• 529 College Savings Plan

• Financial counseling

• Baxter Credit Union (BCU)

• Daily Pay

• Guidance for college financial aid and applications

• Paid time off (PTO), including all mandated State leaves

• Educational assistance/tuition reimbursement

• MetLife Legal Plan

• Group auto and home insurance

• Pet insurance

• Commuter benefits

• Discounts on products and services

• Academic Achievement Scholarship

• Service Recognition Awards

• Employer matching donation

• Workplace accommodations

• Adoption assistance

• Backup daycare and eldercare

• Support for neurodivergent adults, children, and caregivers

• Caregiving assistance for elderly and special needs individuals

• Employee Assistance Program (EAP)

• Paid Parental Leave

• Support for fertility, birthing, postpartum, and age-related hormonal changes

• Bereavement leaves

• Military leave

• Personal leave

• Family and Medical Leave (FML)

• Jury and Witness Duty Leave