Senior Manager, Credit Risk

This is a fully remote position, open to applicants in Arizona, +22 more states.

📋 Description

• Take ownership of drafting, updating, and maintaining underwriting guidelines and credit policies.

• Convert investor guidelines and overlays into clear, actionable internal standards.

• Ensure alignment between internal policies, investor requirements, and operational practices.

• Maintain documentation of policy interpretations and decisions for consistency and audit purposes.

• Enhance and maintain underwriting authority structures, including approval tiers and escalation paths.

• Assist in testing and validating underwriting authority frameworks.

• Ensure uniform application of authority levels across underwriting teams.

• Identify gaps or inconsistencies in decision-making and suggest corrective actions.

• Act as the primary contact for inquiries regarding guidelines and credit policy clarifications.

• Provide clear and consistent interpretations of underwriting standards.

• Assess edge cases and deliver structured, well-reasoned decisions.

• Escalate only material or novel scenarios when appropriate.

• Develop and maintain guideline grids, investor overlay matrices, decision trees, and reference materials.

• Improve the usability and accessibility of credit guidance across underwriting and operations.

• Decrease reliance on ad hoc decision-making through structured tools and documentation.

• Review defaulted loans and conduct root cause analyses.

• Identify trends and potential gaps in underwriting, policy, or guideline clarity.

• Provide recommendations for policy or process improvements based on findings.

• Support the continuous enhancement of credit standards through data-driven insights.

• Maintain credit risk policies and procedures in accordance with approved practices.

• Ensure documentation supports audit readiness and control requirements.

• Assist with internal and external audits by providing evidence of policy application and governance practices.

• Track and document changes to guidelines and policies over time.

• Serve as the final authority on routine guideline interpretations and credit policy clarifications.

• Hold approval authority for standard policy and procedure updates within defined parameters.

• Conduct first-pass reviews and assessments of defaulted loans for policy feedback and improvement.

• Escalate significant, high-risk, or novel scenarios to the VP of Risk.

• Function as a senior individual contributor with functional ownership of credit policy and governance.

• No direct people management responsibilities.

• Expected to influence underwriting, operations, and cross-functional stakeholders.

• Act as the primary gatekeeper for credit policy interpretation and application.

⛳️ Requirements

• 8 to 12+ years of experience in credit risk, underwriting, or credit policy within a lending or financial services setting.

• Experience with multiple investor guidelines and overlays.

• Proven ability to write, interpret, and operationalize credit policy.

• Strong credit judgment with the capability to make decisions amidst ambiguity.

• Ability to translate complex or unclear guidelines into clear, actionable rules.

• Consistent and disciplined decision-making across various scenarios.

• Excellent written communication skills with the ability to document policies and rationale clearly.

• Practical, execution-focused mindset with attention to operational details.

• Experience in building or enhancing underwriting governance frameworks.

• Experience in manufactured housing, specialty finance, or partner-based lending is strongly preferred.

🏝️ Benefits

• Competitive Compensation: We provide a competitive salary with the possibility of annual bonuses and variable pay based on skills and experience.

• Equity for All: In line with our commitment to shared success, all employees receive equity in the company, allowing you to partake in Zippy's growth and achievements.

• Remote Work: Experience the flexibility of working from home in a dynamic, remote-first environment.

• Comprehensive Health Coverage: We offer medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.

• Flexible Spending Accounts: Utilize medical & dependent care FSAs to manage your expenses effectively.

• Training & Licensing Support: We invest in your professional development by providing resources for training and licensing.

• Paid Time Off: We offer generous PTO and encourage you to take full advantage of it!

• Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.

• Parental Leave: We provide paid parental leave to support you and your expanding family.

• No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge.

• Vibrant Slack Community: Connect with colleagues in our lively remote Slack community, featuring fun channels that engage people around shared interests like travel, pets, sports, food, and more.

• Career Growth: We believe in promoting from within, providing you opportunities to advance your career with us.

• Core Values: Our core values—Lead with Passion, Own It, Build a Better Way, Results Driven, and The Golden Rule—guide our decisions, shape our culture, and inspire us to achieve our best daily.

• Join a Growing Team: Be part of a dynamic team at a pivotal moment in Zippy’s growth, where every contribution has a significant impact.

• Innovative Work: Collaborate with sharp, passionate teammates to address unique challenges in the Manufactured Housing market, positioning our product as a premier lending solution.

• Supportive Culture: You’ll be welcomed into a collaborative environment that promotes camaraderie, respect, and a profound sense of belonging.

• Diversity & Inclusion: We are dedicated to empowering a diverse and inclusive workforce, celebrating our differences, and ensuring everyone feels safe to bring their authentic selves to work.