Senior Manager, Continuous Improvement

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead enterprise product optimization projects aimed at enhancing operational efficiency, improving quality, elevating customer experience, streamlining workflows, and boosting business performance.

• Create and uphold lifecycle management frameworks for Baylor Genetics’ test offerings and associated platforms.

• Collaborate with Product Management, Commercial, Laboratory, Clinical, and Operational teams to uncover continuous improvement opportunities.

• Assist in optimizing the test menu, rationalizing the portfolio, and making lifecycle decisions.

• Set and uphold operational standards within the Product and Program Management department.

• Identify and eliminate organizational bottlenecks that hinder delivery performance.

• Foster accountability across teams and endorse best practices in program management, product operations, business practices, and organizational execution.

• Aid in enterprise roadmap planning and governance.

• Define and maintain key performance indicators (KPIs) for product optimization and operations.

• Create executive dashboards and reporting frameworks.

• Establish measurement and reporting processes for portfolio health, delivery performance, launch readiness, operational efficiency, time-to-market, laboratory throughput, turnaround times, revenue performance, reimbursement outcomes, quality metrics, and customer satisfaction.

• Collaborate with Business Intelligence and Data Analytics teams to automate operational reporting and insights.

• Utilize performance data to discern trends, risks, and optimization opportunities.

• Maintain a prioritized list of improvement initiatives aligned with strategic business goals.

• Implement scalable governance, workflow, and decision-making frameworks.

• Advocate for process standardization and simplification across product, operational, and clinical functions.

• Lead cross-functional teams to identify, evaluate, and execute process improvement projects.

• Perform additional duties as assigned to support team and organizational objectives.

• Adhere to company policies, procedures, and relevant regulatory requirements.

⛳️ Requirements

• Bachelor’s degree in Business, Healthcare Administration, Life Sciences, Engineering, Product Management, or a related field.

• Over 8 years of experience in Product Operations, Portfolio Management, Program Management, or related fields.

• A minimum of 3 years leading cross-functional enterprise-level programs or optimization efforts.

• Proven track record in planning and executing complex initiatives.

• Experience in leading kaizens, managing change, and enhancing processes.

• Strong executive communication abilities.

• An equivalent combination of education and experience may be considered.

• Experience in diagnostics, genomics, laboratory services, healthcare technology, biotechnology, or regulated healthcare settings is preferred.

• Familiarity with CLIA, CAP, FDA, and regulated healthcare settings is preferred.

• PMP certification is preferred.

• Proficient in continuous improvement and operational excellence.

• Skilled in process optimization and stakeholder engagement.

• Excellent executive communication skills.

• Expertise in change management, governance, and leadership of adoption initiatives.

• Ability to operate within regulated healthcare, laboratory, quality, and compliance environments as necessary.

🏝️ Benefits

• Flexible remote work arrangement.

• Occasional travel may be required based on business needs.

• Commitment to an equal opportunity and inclusive workplace.

• Support for accommodations during the application process.