Senior Manager, Commercial Capabilities

This is a fully remote position, open to applicants in United States.

📋 Description

• Contribute to and support the Commercial Systems roadmap, which includes CRM (Salesforce) and various technology systems and tools.

• Collaborate with Commercial Strategy, Revenue Management, Sales Leadership, and other cross-functional teams to transform business requirements into effective technology solutions.

• Assist in evaluating build versus buy options for new tool investments, summarizing the trade-offs for leadership review.

• Ensure that platforms are well-documented, integrated, and maintained to ensure long-term sustainability.

• Oversee the continuous development, configuration, and optimization of the Salesforce platform to enhance field sales effectiveness and overall Commercial efficiency.

• Lead efforts in gathering requirements, designing solutions, developing user stories, and conducting UAT for Salesforce workstreams.

• Manage release processes, platform documentation, and end-user training to promote adoption and maintain data integrity.

• Collaborate with the JLI IT team to ensure effective integrations between Salesforce and related platforms, including ERP, data warehouses, and third-party analytics tools.

• Assist in designing and delivering custom-built internal tools when Commercial needs surpass off-the-shelf capabilities.

• Define technical requirements and coordinate with development teams or vendors to implement software builds.

• Help establish engineering standards, quality assurance processes, and release schedules for internally developed tools.

• Ensure that custom solutions integrate seamlessly with the broader commercial systems ecosystem.

• Develop and maintain the AI roadmap for the Commercial function, identifying high-value use cases such as account prioritization, lead and opportunity scoring, rep coaching, territory planning, content generation, and field reporting.

• Work with IT, Data, and external vendors to assess AI solutions; lead pilot initiatives and establish scaling criteria.

• Advocate for responsible adoption by building confidence among field teams, managing change, measuring impact, and iterating based on user feedback.

• Collaborate with Commercial teams and functional partners to identify system requirements and keep alignment on priorities.

• Translate technical concepts into clear business language for management audiences; convert business requirements into technical specifications for development teams.

• Work alongside PMO and Commercial Planning functions to ensure systems delivery aligns with commercial initiatives.

• Lead and develop a small team of Salesforce administrators and systems analysts.

• Coordinate with external development vendors, system integrators, and technology partners.

• Monitor platform budgets, project milestones, and delivery progress across all active workstreams.

• Carry out related duties as assigned, within your professional scope.

⛳️ Requirements

• 8+ years of experience in sales operations, revenue operations, commercial strategy, or management consulting, with a strong technology focus.

• Strong skills in process design, with the ability to map and operationalize commercial workflows across organizations.

• Proven track record in defining requirements and overseeing the delivery of systems projects.

• Experience in coordinating with technical development teams or vendors according to a defined roadmap.

• Solid understanding of enterprise platforms (CRM, ERP, BI/analytics) and the ability to support technology evaluation decisions.

• 8+ years of experience in software engineering, commercial systems development, or enterprise technology.

• Demonstrated experience in building or supporting full-stack or enterprise applications in a commercial context.

• Familiarity with Salesforce and the capability to contribute to platform-level design decisions.

• Exposure to ERP systems (SAP, Oracle, NetSuite) and cross-platform integrations.

• Working knowledge of API design, data modeling, and systems integration patterns.

• Senior Manager-level stakeholder management skills, including regular engagement with Director/VP-level commercial leaders.

• Salesforce certification is strongly preferred.

• Proven ability to manage multiple technology projects simultaneously, ensuring they are completed on time and within budget.

• Excellent verbal, written, and presentation skills with a keen attention to detail.

• Ability to navigate ambiguity and create structure in a fast-paced commercial environment.

🏝️ Benefits

• A place to advance your career. We’ll assist you in setting ambitious goals and achieving them.

• Collaborate with talented, dedicated, and supportive colleagues.

• Equity and performance bonuses. Every employee shares in our success.

• Cell phone subsidy, commuter benefits, and discounts on JUUL products.

• Comprehensive medical, dental, and vision insurance, along with disability, life insurance, family support, wellness programs, legal assistance, and employee assistance benefits.

• 401(k) plan with company matching.

• Additionally, biannual discretionary performance bonuses.