Senior Manager, Collections – Strategic Initiatives

This is a fully remote position, open to applicants in Canada.

📋 Description

• Implement processes, changes, transformations, workflows, process mapping, and projects for the Collections Team.

• Design, develop, manage, and execute assigned projects from business case development through to execution.

• Collaborate across BMO to achieve project and program outcomes that align with group objectives.

• Cultivate a culture that reflects BMO’s purpose, values, and strategy.

• Build interdependent teams that foster collaboration across functional and operational units.

• Attract, retain, and support the professional growth of top talent.

• Enhance team performance, acknowledge and reward achievements, coach employees, and address performance issues.

• Lead and manage a team capable of delivering desired business outcomes.

• Provide strategic insights and recommendations to senior leadership.

• Serve as a subject matter expert on relevant regulations and policies.

• Influence and negotiate to meet business goals.

• Identify emerging trends and issues to guide decision-making.

• Oversee multiple programs and projects while resolving conflicting priorities.

• Assist in crafting strategic plans and keep stakeholders updated.

• Define business requirements for analytics and reporting.

• Lead change management initiatives, including readiness assessments, planning, stakeholder engagement, execution, evaluation, and sustainability.

• Develop communication strategies to influence or modify behavior.

• Execute strategic initiatives and adapt as necessary to ensure quality outcomes.

• Manage relationships in assigned projects to ensure alignment with enterprise and group objectives.

• Create solutions and recommendations based on business strategies and stakeholder needs.

• Participate in project and program design, providing subject matter expertise.

• Conduct analyses to inform strategic recommendations.

• Collaborate with internal and external stakeholders on program and solution design, development, and implementation.

• Analyze data and information to deliver insights and recommendations.

• Monitor and track performance while addressing any issues that arise.

• Facilitate cross-business/group coordination and logistical support for change implementation.

• Identify enablers for implementation and key issues, escalate risks, and propose solutions.

• Operate at a group/enterprise-wide level as a specialist resource for senior leaders and stakeholders.

• Apply expertise and creative problem-solving to complex, ambiguous, and non-routine situations.

• Implement changes in response to evolving trends.

• Perform additional tasks or responsibilities as assigned.

⛳️ Requirements

• Typically 7+ years of relevant experience.

• Post-secondary degree in a related field of study or an equivalent combination of education and experience.

• Subject matter expertise in the Collections business domain, regulations, systems, and processes — Expert level.

• Strong verbal and written communication skills — In-depth / Expert level.

• Advanced analytical and problem-solving abilities — In-depth / Expert level.

• Proficient influencing skills — In-depth / Expert level.

• Strong collaboration and teamwork skills, emphasizing cross-group collaboration — In-depth / Expert level.

• Ability to manage ambiguity effectively.

• Data-driven decision-making skills — In-depth / Expert level.

• Capability to take measured risks while applying BMO’s Risk Management Framework and adhering to applicable policies, laws, and regulations.

🏝️ Benefits

• Performance-based incentives.

• Discretionary bonuses.

• Health insurance.

• Tuition reimbursement.

• Accident and life insurance.

• Retirement savings plans.

• Comprehensive training and coaching.

• Support from management.

• Opportunities for networking.

• Tools and resources to achieve new milestones.

• Accommodations available upon request for candidates participating in all stages of the selection process.