Senior Manager, Client Services – Business Development

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage your sales pipeline from start to finish—ranging from prospecting to closing and expansion.

• Generate your own opportunities by building the pipeline through outbound efforts.

• Engage and identify key decision-makers within marketing, brand, and creative teams.

• Lead discussions and presentations to secure new business.

• Progress opportunities with clarity, urgency, and effective follow-through.

• Identify growth opportunities across teams, regions, and workstreams to expand accounts.

• Transition engagements into more integrated and long-term partnerships.

• Maintain thorough CRM records and provide accurate weekly forecasts.

• Collaborate with Markacy, Futureman, and 24 Seven to co-sell and broaden opportunities.

• Facilitate consultative discussions that link business challenges to creative solutions.

• Guide clients throughout the entire creative process—from briefing and positioning to execution and delivery.

• Construct and present proposals and pitch narratives alongside Creative Directors and Strategists.

• Position SketchDeck as a strategic partner in creativity, rather than merely a delivery service.

• Clearly communicate how creative outputs—branding, campaigns, digital experiences, and content—yield measurable results.

• Collaborate with Creative Directors, Strategists, Project Directors, and Operations to accurately scope work from the outset.

• Ensure smooth transitions to delivery with clear briefs and aligned expectations.

• Return market and client insights to enhance offering development.

• Coordinate with Operations early on regarding resources and timelines to keep ambitions achievable.

⛳️ Requirements

• 7+ years of experience in client-facing roles within a creative agency, with a background in selling creative services.

• A proven history of meeting and exceeding quotas (preferably $2M+ annually).

• Experience in building pipelines through outbound prospecting.

• Strong creative fluency—ability to discuss branding, campaigns, digital experiences, content, and production comfortably.

• Familiarity with creative tools and workflows (Figma, Adobe Creative Suite, digital/web production).

• Proficient in leading client presentations and pitches, with a track record of securing business.

• Experience in scoping, pricing, and negotiating Statements of Work (SOWs) for deals ranging from $100K to $1M+.

• Demonstrated ability to grow accounts and nurture relationships over time.

• Excellent written and verbal communication skills—clear, direct, and confident.

• Experience navigating conversations with executives and managing complex stakeholder environments.

• Capability to collaborate across creative, strategy, and operations to create solutions that are both compelling and feasible.

🏝️ Benefits

• Health insurance coverage (medical, dental, and vision).

• 401(k) plan with company matching.

• Fully remote working environment (established prior to COVID and continuing onwards).

• Paid time off that increases with tenure.

• Annual company retreat.

• Choice of computer hardware (up to $1,500).

• $500 contribution towards your office setup costs.

• Opportunity to work alongside a talented team of designers, colleagues, and engineers.