Senior Manager, Client Management – Alight Leave Solutions

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Formulate and oversee strategies for a high-revenue, intricate client portfolio.

• Establish trusted relationships with internal teams, customer stakeholders, brokers, and third-party entities.

• Collaborate with Solutions Delivery following a sale to facilitate the transition of clients from Implementation to Service.

• Champion business readiness and advocate for client success.

• Work across departments to enhance product, service, and delivery outcomes.

• Advise clients on best practices to boost product adoption, utilization, and overall solution value.

• Manage account health strategies and proactively assess client retention risks.

• Create and implement success plans to address issues and mitigate risks.

• Prepare and lead Quarterly and Annual Client Business Reviews.

• Customize value-driven communication to align with client goals and outcomes.

• Update clients regarding legislation impacting disability, workers' compensation, and FMLA management.

• Commit to continuous improvement and serve as a change agent.

• Travel to internal meetings, client engagements, and industry conferences as necessary.

⛳️ Requirements

• Minimum of 5 years of direct Client/Broker Relationship management experience or an equivalent advanced degree.

• Exceptional communication, relationship-building, negotiation, and issue resolution skills with C-Suite Executives and key Client/Broker contacts.

• Strong analytical skills with the ability to convert data into actionable insights.

• Experience in managing pricing and financial models.

• Capability to collaborate with the Sales/Commercial Team to identify opportunities for expansion.

• Proven experience in leading client engagement strategies aimed at client satisfaction, retention, and expansion.

• Background in HR services, business management, disability/absence, and healthcare.

• Must successfully complete a background check if employment is offered.

• Authorization to work in the United States that does not currently or in the future require visa sponsorship.

🏝️ Benefits

• Health, dental, and vision insurance starting on Day One.

• Wellbeing programs available.

• Retirement plans with contribution matching.

• Generous paid time off.

• Parental leave offered.

• Opportunities for continuing education.

• Career advancement possibilities.

• Flexible work arrangements whenever feasible.

• Competitive total rewards package.

• Ongoing education and training support.

• Occasional travel to physical office locations may be necessary.