Senior Manager, Client Management – Alight Leave Solutions

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Take ownership of strategy, management, and retention for a complex client portfolio that generates high revenue.

• Build trusted relationships with internal teams, client stakeholders, brokers, and broker consultants.

• Collaborate with Solutions Delivery post-sale to facilitate the transition of clients from Implementation to Service.

• Champion business readiness and client success initiatives.

• Persuade, motivate, and inspire stakeholders towards achieving desired outcomes.

• Work collaboratively across functions to enhance product, service, and delivery results.

• Advise clients on best practices to boost product adoption and usage.

• Manage Account Health strategy for designated accounts.

• Monitor and identify potential risks to client retention.

• Develop and implement success plans to address issues and reduce risks.

• Prepare and lead Quarterly and Annual Client Business Reviews.

• Customize client-focused content and align value messaging with the goals and outcomes of clients.

• Update clients on legislative changes impacting disability, workers compensation, and FMLA management.

• Commit to continuous improvement and serve as a change agent.

• Travel to internal meetings, client engagements, and industry conferences as necessary.

⛳️ Requirements

• A minimum of 5 years of direct experience in Client/Broker Relationship management or an equivalent advanced degree.

• Exceptional skills in communication, relationship building, negotiation, and issue resolution with C-Suite Executives and key Client/Broker contacts.

• Strong analytical abilities with the capacity to convert data into actionable insights.

• Experience in managing pricing and financial models.

• Capability to collaborate with the Sales/Commercial Team to identify opportunities for expansion.

• Proven experience in leading innovative and effective client engagement strategies aimed at client satisfaction, retention, and growth.

• Background in HR services, business management, disability/absence, and healthcare.

• Successful completion of necessary background checks, which may include identity, education, employment, criminal, sanctions/watch-list, credit, and/or drug testing checks.

• Eligibility to work in the employing country without requiring current or future visa sponsorship.

• Ability to participate in virtual interviews via video.

• Willingness to occasionally travel to physical office locations as needed.

🏝️ Benefits

• Health, dental, and vision insurance coverage starting from Day One.

• Wellbeing programs available.

• Retirement plans featuring contribution matching.

• Generous paid time off.

• Parental leave policies.

• Opportunities for continuing education.

• Career advancement possibilities.

• Flexible work arrangements.

• Competitive total rewards package.

• Ongoing education and training opportunities.

• Reasonable accommodations for individuals with disabilities during the hiring process.