Senior Manager

This is a fully remote position, open to applicants in California, +16 more states.

📋 Description

• Manage a team of Growth Specialists dedicated to partner support within Zillow Preferred.

• Implement an AI-driven strategy for partner support operations.

• Assist in refining the approach to create a scalable support framework.

• Lead and nurture a team, establishing high standards for accountability.

• Develop and maintain an operating system that promotes scalability.

• Facilitate partner success and growth through team efforts.

• Collaborate across functions to enhance AI quality and improve partner experience.

⛳️ Requirements

• Over 7 years of pertinent leadership experience in customer success, partner operations, support strategy, account management, service operations, or a related domain.

• Proven experience in leading high-performing frontline teams; experience in managing leaders or scaled frontline organizations is preferred.

• Excellent strategic thinker capable of aligning customer needs with operational design and business outcomes.

• Proficient in AI-enabled workflows and adept at applying human judgment effectively.

• Strong systems thinker with the ability to design operational mechanisms and leverage data for performance enhancement.

• Possess executive presence and the capability to influence senior internal stakeholders and partner leaders in complex scenarios.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Equity awards based on experience, performance, and location.

• Opportunities for professional development.