Senior Manager, ACIS Service Portfolio

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee essential operational processes that support ACIS Services for both industrial and utility clients

• Provide leadership in operations concerning Intent to Remittance-related tasks

• Manage a team of indirect reports while collaborating with stakeholders in sourcing, quality, EHS, project management, operations, and services

• Assist in the ACIS Service Business Development, Tendering, and Operations strategy and processes

• Create and implement new service offerings while adhering to safety, quality, delay, and cost parameters

• Oversee the ACIS Service Portfolio tailored for industrial or utility customers

• Cultivate business opportunities and ensure operational effectiveness across all projects within the portfolio

• Hold responsibility for Activity P&L, project execution, and margin enhancement in line with the Operating Plan

• Promote operational consistency, standardization, and governance across service support functions

• Align processes and resources with business objectives, project needs, and customer specifications

• Facilitate execution planning and address operational issues as they arise

• Support reporting, reviews, and management of escalations pertaining to portfolio health and execution status

• Identify and address operational risks through proactive planning

• Lead Inquiry to Order and Order to Remittance processes for portfolio clients

• Synchronize operations strategy with the commercial strategy

• Develop innovative services and business models based on customer challenges and market dynamics

• Collaborate with commercial and operations teams to assist key customers

• Define and implement operational milestones, handoffs, and process requirements throughout the ITO and OTR lifecycle

• Ensure governance in project execution, which includes kickoff meetings, project assessments, and activity postmortems

• Retain financial accountability for the portfolio

⛳️ Requirements

• Degree in Engineering, Project Management, or Operations, or a comparable qualification in Electrical and Mechanical Engineering

• 15 years of experience in Customer Service roles

• Familiarity with GE Grid products

• Background in an innovative Service environment

• Experience in coordinating diverse businesses and cultural contexts

• Understanding of high-voltage equipment and solutions

• Strong negotiation skills with both internal stakeholders and customers

• Expertise in process improvement and service to effectively meet customer needs

• Prior experience in a matrix organization is preferred

• Leadership experience in operations with P&L accountability

• Capacity to guide teams without authoritative directives

• Effective communication abilities

• Capability to act as a change agent and empower team members

• Leadership experience in building, engaging, and managing multifunctional operations teams in a global and matrix structure

• Strong background in process and operational management

• Solid business and financial acumen within the industrial service sector

• Comprehension of the services business landscape

• Familiarity with financial processes and reporting standards

• Excellent written, verbal, and presentation communication skills

• High orientation towards results and quality

• Must be legally authorized to work in the United States

• Successful completion of a drug screening, if applicable

🏝️ Benefits

• Opportunities for professional development

• Engaging and challenging careers

• Competitive salary and compensation packages

• Comprehensive medical coverage

• Dental insurance

• Vision insurance

• Coverage for prescription medications

• Access to Health Coaches

• Employee Assistance Program

• GE Vernova Retirement Savings Plan

• 401(k) savings plan with company matching contributions

• Company contributions to retirement plans

• Fidelity resources and financial planning assistance

• Tuition reimbursement programs

• Adoption support

• Paid parental leave

• Disability insurance

• Life insurance coverage

• 12 paid holidays annually

• Flexible time off policy

• Discretionary annual bonus opportunities