Senior Manager, Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with account management representatives to ensure they possess a thorough understanding of client needs and how Absorb can support their objectives, ultimately enhancing net dollar retention.

• Oversee and report on essential weekly and monthly operational metrics for both team and individual performance.

• Work alongside the marketing team to pinpoint campaigns aimed at generating qualified leads and expanding the pipelines of account managers.

• Cultivate a trusted advisory relationship with senior client stakeholders and executive sponsors to uncover additional sales opportunities within the account.

• Recruit, onboard, and develop a top-tier account management team.

• Lead the account management team and facilitate client communications utilizing tools such as Salesforce, Gainsight, Inbox AI, Atlassian Suite, and Zendesk.

• Actively engage in department-wide initiatives by taking part in cross-functional projects, sharing expertise, and supporting strategic priorities that improve operational efficiency and team collaboration.

⛳️ Requirements

• A minimum of 5 years of experience leading Enterprise Sales/Account Management teams.

• Proven experience managing a gross revenue quota ranging from $15-20M+ annually.

• Strong familiarity and success in negotiating deals exceeding $100k in Annual Contract Value (ACV).

• A hands-on leadership approach, exemplifying best practices and emphasizing team development.

• A solid grasp of how to formulate account plans and monitor individual performance and outcomes against those plans.

• A history of accurately forecasting your team's pipeline and proactively identifying trends and patterns.

• An analytical mindset, capable of transforming metrics into informed decisions and presenting data in a compelling and effective manner.

🏝️ Benefits

• Fully remote-first work environment with flexible work arrangements 🏡

• Comprehensive Health and Wellness Benefits, including retirement savings programs, eligibility for two different bonus plans, generous time off, and extensive medical and dental benefits based on your country of residence 🧘

• New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦

• Limitless opportunities for career advancement and internal mobility 🌱

• Employee-led Diversity, Equity, and Inclusion programs 🫶