Senior Manager, Account Management

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with your account management representatives to ensure they possess a thorough understanding of the client’s requirements and how Absorb can assist in achieving their objectives, ultimately enhancing net dollar retention.

• Oversee and report on essential weekly and monthly operational metrics for both team and individual performance.

• Partner with the marketing team to pinpoint campaigns aimed at driving qualified leads and expanding account managers' pipelines.

• Establish a trusted advisor relationship with senior client stakeholders and executive sponsors to uncover additional sales opportunities within the account.

• Recruit, hire, and develop an outstanding account management team.

• Lead the account management team and facilitate client communications using tools such as Salesforce, Gainsight, Inbox AI, Atlassian Suite, and Zendesk.

• Contribute actively to department-wide initiatives by engaging in cross-functional projects, sharing subject-matter expertise, and supporting strategic priorities that improve operational efficiency and team collaboration.

⛳️ Requirements

• Over 5 years of experience in leading Enterprise Sales or Account Management teams.

• Proven experience managing a gross revenue quota exceeding $15-20M annually.

• Strong familiarity and success in negotiating deals over $100k in Annual Contract Value (ACV).

• A hands-on leadership approach, exemplifying leadership by focusing on team development.

• A solid understanding of how to create account plans and monitor individual performance and output against those plans.

• A history of accurately forecasting your team’s pipeline, with the ability to anticipate and identify trends and patterns proactively.

• An analytical mindset, capable of transforming metrics into actionable decisions and presenting data in a significant and impactful manner.

🏝️ Benefits

• Fully remote-first work with flexible work arrangements 🏡

• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, and comprehensive medical and dental benefits based on your country of location 🧘

• New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦

• Endless opportunities for career advancement and internal mobility 🌱

• Employee-driven Diversity, Equity, and Inclusion programs 🫶