Senior Managed Services Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Communicate and demonstrate the value of customer investments in Sprinklr solutions to enhance retention and growth.

• Promote the adoption and usage of new products and features across various business units, teams, and markets.

• Build and maintain trusted relationships with customers, agencies, and stakeholders.

• Serve as the customer’s primary strategic advisor on a day-to-day basis.

• Identify and articulate customer needs while generating comprehensive solutions.

• Connect customer requirements to Sprinklr use cases, product features, benefits, and value propositions.

• Analyze and enhance contract consumption, product adoption, as well as upsell and cross-sell opportunities.

• Act as the main point of contact for brand, agency, and system administrator stakeholders on a daily basis.

• Assist brands and agencies in developing social media campaigns and process workflows using Sprinklr.

• Identify gaps in the platform and opportunities for optimization; design and configure appropriate solutions.

• Oversee the enablement of additional software deployment in alignment with architecture and client requirements.

• Recognize operational efficiency improvements and AI opportunities to enhance ROI.

• Capture opportunities for product enhancements and collaborate with product managers and engineering teams.

• Keep up-to-date with native channel products and all Sprinklr software offerings.

• Enhance clients’ social service and ensure its alignment with core business objectives.

• Provide ongoing and ad hoc training for customers.

• Identify opportunities for customer references and case studies.

• Ensure platform relevancy as business needs evolve.

⛳️ Requirements

• Minimum of 4 years of experience in account management within a brand, agency, or tech company.

• Familiarity with web technologies, CRM or SaaS platforms, and digital marketing across social media platforms.

• Strong product knowledge and experience in advocating for products.

• Exceptional written and verbal communication abilities.

• Multilingual capabilities (Spanish, Portuguese, or other languages) are a plus.

• Analytical mindset with a keen attention to detail, problem-solving, and critical thinking skills.

• Capability to identify and articulate client challenges while devising and implementing solutions.

• Ability to operate under tight deadlines and manage multiple assignments and projects effectively.

• Proficiency in interpreting industry trends across various sectors and lines of business.

• Capacity to engage with global stakeholders and guide customers through change management processes.

• Advanced analytical skills and proficiency in data tools and methodologies.

• Ability to collate, harmonize, and visualize data, presenting statistical validity in a business context.

• Preferred industry-specific knowledge across various sectors or lines of business.

• Experience with social technology platforms such as Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, and TikTok.

• Direct experience with social media management software is preferred.

• Strong time management skills with precise time tracking for billing purposes.

🏝️ Benefits

• Voluntary healthcare coverage for you and your family where applicable.

• Paid time off.

• Open Mentoring Program that supports professional development.

• Reasonable accommodations available upon request during the interview process.