Senior M365 Platform Analyst

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Participate in administrative and engineering tasks related to Microsoft 365 applications within a GCC High environment.

• Address incidents and assignments designated to the Infrastructure Applications team.

• Provide support for Microsoft 365 applications including Exchange, Teams, SharePoint, Copilot, Entra, and Power Platform.

• Engage with numerous users daily in a client-facing capacity.

• Quickly resolve issues to enhance customer satisfaction.

• Go beyond routine ticket support by optimizing and refining existing processes.

• Contribute to team best practices across various technical domains.

⛳️ Requirements

• Proven experience in supporting Exchange Online.

• Proven experience in supporting SharePoint Online and OneDrive.

• Proven experience in supporting Microsoft Teams, including voice (direct routing).

• Proven experience in supporting Power Platform (Power BI, Power Apps, Power Automate).

• Proven experience in supporting Entra and Active Directory.

• Strong communication and customer service skills.

• Proficient in Microsoft Office, with a particular emphasis on Excel.

• Capability to learn and adapt to new technologies and tools as needed for support.

• Ability to work both independently and collaboratively within a larger team to achieve objectives.

• Capacity to contribute to process enhancements and best practices across various technical domains.

• Candidates seeking employment in the US must possess work authorization that does not currently or in the future necessitate visa sponsorship.

• Educational qualifications are optional.

🏝️ Benefits

• Accenture Federal Services provides a diverse range of benefits.

• Reasonable accommodations for disabilities or religious observances during the recruitment process and employment.

• Equal employment opportunities and affirmative action initiatives for veterans and individuals with disabilities.