Senior Logistics Manager, Americas Retail Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the chief logistics lead for all retail channels in the Americas, enhancing current accounts and onboarding new retailers.

• Assess retailer routing guidelines and technical specifications, preparing 3PL partners for seamless launches.

• Ensure adherence to routing guidelines, packaging and labeling requirements, ASN accuracy, and EDI readiness.

• Enhance fulfillment effectiveness and reduce PO-to-delivery timelines across the Americas.

• Act as the escalation point for retail logistics challenges, performing root-cause analysis and implementing corrective measures.

• Analyze Prepaid and Collect freight models and assess cost-to-serve by account.

• Develop and oversee chargeback deduction and dispute management processes.

• Implement initiatives aimed at reducing logistics costs.

• Take ownership of the retail logistics KPI scorecard and conduct routine business evaluations.

• Design AI-driven solutions for tracking, PO and ASN reconciliation, invoice audits, chargeback investigations, reporting, data extraction, freight analysis, and communications.

• Convert operational needs into prompts, automations, and workflows.

• Collaborate with IT on automation and shipment visibility systems.

• Utilize responsible AI practices and assess new AI tools.

• Work in partnership with Sales, Account Management, Planning, Trade Compliance, Global Logistics, Finance, 3PLs, carriers, and retail partners.

• Oversee, train, and mentor a team of two logistics professionals.

• Establish the long-term operational framework, scaling strategy, and structure for the Americas retail logistics team.

⛳️ Requirements

• A minimum of 7 years of experience in retail logistics, B2B wholesale distribution, or supply chain operations.

• At least 2 years of direct people management experience in a product-shipping sector, such as CPG, Consumer Electronics, or Apparel.

• In-depth knowledge of retail compliance and chargeback management.

• Experience in analyzing routing guidelines, managing EDI setups, and developing processes to audit and contest retailer deductions.

• Strong financial and operational analysis capabilities, including freight cost-to-serve models, Prepaid versus Collect assessments, and optimization of PO-to-delivery cycle times.

• Proficient in retail logistics KPIs such as OTIF, OTD, fill rate, cost per unit, and chargeback rate.

• Demonstrated hands-on proficiency in AI and the ability to showcase AI automations or process enhancements.

• Familiarity with ERP, WMS, and/or TMS systems.

• Advanced skills in spreadsheets and reporting.

• Exceptional cross-functional communication and influencing abilities.

• Bachelor's degree in Supply Chain, Business, Engineering, or a related field (preferred qualification).

🏝️ Benefits

• Competitive salary and equity packages.

• Health, dental, vision insurance, and mental health resources.

• An Ōura Ring of your own along with employee discounts for friends & family.

• 20 days of paid time off, plus 13 paid holidays and 8 days of flexible wellness time off.

• Paid sick leave and parental leave.