Senior Lead, Sales Operations & Strategy

This is a fully remote position, open to applicants in India.

📋 Description

• Evaluate the demo-to-customer lifecycle to pinpoint friction points and seize conversion opportunities.

• Develop and execute process enhancements that minimize manual tasks and expedite cycle times.

• Manage GTM playbooks, engagement guidelines, and ensure adherence to best practices throughout the Sales tech stack (HubSpot, Apollo, Clari, JustCall, etc.).

• Facilitate Weekly and Monthly Business Reviews from beginning to end, encompassing data synthesis and executive narratives.

• Create dashboards that highlight leading indicators and support proactive decision-making.

• Convert complex, multi-source data into clear insights with actionable recommendations.

• Oversee forecasting using scenario models to assist in quarterly and annual planning.

• Conduct forecast vs. actual reviews including root-cause analysis and course-correction strategies.

• Collaborate with Sales leadership to establish data-driven targets and promote AI/ML adoption in forecasting.

• Serve as the operational link between Sales, Marketing, and Customer Success, ensuring smooth data flows and coordinated execution.

• Lead cross-functional projects to enhance pipeline management from qualification to closing.

• Propel strategic initiatives and mentor junior team members to cultivate operational rigor.

⛳️ Requirements

• Experience: 4–7 years in RevOps, Business Ops, or GTM roles within SaaS/high-growth settings; consulting experience is advantageous.

• Process & Automation: Demonstrated success in process optimization that enhances revenue efficiency.

• SaaS Metrics: Comprehensive knowledge of ARR, NRR, CAC, LTV, churn, and pipeline velocity, with the capability to translate data into action.

• GTM Tech Stack: Practical expertise with tools such as HubSpot, Apollo, Clari, JustCall, and similar platforms.

• AI/ML Fluency: Experience in utilizing AI/ML for forecasting, analytics, and automation—from evaluation to implementation.

• Cross-Functional Influence: Strong management of stakeholders across Sales, Marketing, Customer Success, and Finance.

• Project Leadership: Proficient in managing multiple priorities efficiently and effectively.

• Mindset: High level of ownership, results-oriented, and thrives in uncertain environments.

• Education: Bachelor’s degree required; an MBA/Master’s is a plus.

🏝️ Benefits

• Work wherever you are: We’re 100% remote, allowing you to choose your workspace—be it home, a café, the hills, or the beach.

• Co-working, on the house: If you enjoy co-working, we provide a generous annual allowance of up to INR 14,000 for social working.

• We care about your learning: We invest in your growth and offer USD 1000 annually to help you enhance your skills.

• We count your spark, not your leaves: We value you as a person, so if you need a break, you can take Unlimited leaves.

• Your Safety Net, Woven in: We cover the what-ifs. Our health insurance provides coverage up to INR 10 lakh for you and your family, along with an additional INR 10 lakh for accident protection and life insurance worth 3 times your annual salary, ensuring you and your family are well-protected so you can focus on thriving.

• Workspace setup of your dreams: Work from anywhere, and if that’s at home, we’ll contribute INR 35,000 to help you create a workspace that enhances your workflow.