Senior Key Account Manager – Utilities

This is a fully remote position, open to applicants in Germany.

📋 Description

• Strategic Relationship, Advisory & Executive Navigation: Cultivate, develop, and strengthen trusted partnerships at the C-suite and director levels to ensure ongoing strategic alignment between the customer and gridX (bi-directional). Utilize your extensive expertise in flexibility and utilities to provide customers with advice on strategic growth and proposition design.

• Own Account Expansion: Discover and assess opportunities for portfolio expansion (including retrofits, flexibility optimization, and time-of-use campaigns) within existing accounts to enhance Customer Lifetime Value, drawing upon your deep, established knowledge of the European utility sector, localized energy markets, and regulatory frameworks. You will serve as a credible and strategic enterprise advisor.

• Proactive Customer Health Management: Employ data-driven customer health scoring matrices (monitoring API usage, feature utilization, and infrastructure performance) to proactively spot, escalate, and mitigate high-risk churn scenarios.

• Operational Excellence: Guarantee operational excellence and scalable rollout success for your customers by leveraging product capabilities alongside gridX best practices and experiences. Your success will be evaluated based on Net Expansion Rate, Revenue, and Customer Health.

⛳️ Requirements

• Enterprise Utility Experience: You possess substantial experience in strategic, enterprise-facing roles (such as Senior Enterprise CSM, Senior Account Executive, Key Account Management, or Senior Consultant) and have deep domain expertise in traditional energy sectors undergoing digital transformation.

• Executive-Level Influence: You are fully confident in navigating, engaging with, and actively influencing senior business partners and corporate stakeholders at both the management and C-suite levels.

• Value Communication & Storytelling: You have an exceptional communication style with a talent for technical storytelling, easily translating complex software solutions into clear, ROI-driven business cases for executive buyers.

• Framework Account Governance: You demonstrate a strong business mindset focused on long-term relationship building, customer retention, and strategic expansion within existing enterprise framework agreements, rather than solely pursuing greenfield opportunities.

• Cross-Functional Teamwork: You excel in a 'team of teams' environment, collaborating closely with internal technical experts, commercial teams, the strategy department, and the product team to ensure alignment between customer success and product capabilities.

• Data-Driven Proactivity: Taking independent initiative comes naturally to you; you adeptly utilize data, customer health metrics, and strategic lifecycle planning to maintain account stability and identify portfolio growth opportunities.

• Enterprise Hub Presence: You are prepared to travel approximately once a month to the Netherlands and are enthusiastic about establishing a regular physical presence at our enterprise clients' corporate hubs to build strong, multi-threaded relationships.

• Bilingual Capability: You are fluent in English, with German proficiency being a valuable asset.

🏝️ Benefits

• Flexible & mobile working: Work remotely for up to 70 days from anywhere in the EU.

• Vacation: 30 vacation days plus 0.5 days of special leave for both December 24th and 31st.

• Health & Sports: 30 Euro allowance for Urban Sports Club or E-Gym Wellpass, along with offerings for company health management & (Mental) Health Care.

• Personal development: Cross-functional coaching, access to e-learning platforms, and an annual development budget of 1,500 euros per employee.

• Employee discounts: Access to gridX Corporate Benefits.

• Receive a fair monthly contribution to your company pension plan.

• City travel subsidy: 30 Euros monthly allowance for your monthly/annual travel ticket.

• Relocation Support: We assist with your relocation to Germany.

• Experience the gridX culture through regular team events, plus an additional 100 Euros per employee for your department event.

• We will donate 20 Euros to a charity of your choice on your birthday.

• Sabbatical option: Take time off from your daily work routine to pursue personal projects, travel, or continue your education. *Our benefits differ for 100% remote employment!