Senior Journey Consultant

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Spearhead the design, development, and enhancement of sophisticated, multichannel customer journeys utilizing Adobe Journey Optimizer and Adobe Experience Platform.

• Take ownership of the entire journey orchestration lifecycle, translating business requirements into scalable and personalized customer experiences.

• Create and implement intricate, multistep, multichannel customer journeys.

• Establish journey entry conditions, event-driven triggers, decision logic, branching, timing, and exit criteria.

• Convert business needs into scalable journey designs and actionable implementation strategies.

• Collaborate with solution architects to ensure technical alignment and adherence to best practices.

• Configure event-driven journeys and integrate customer data sources effectively.

• Leverage Adobe Experience Platform and Real-Time CDP for managing customer profiles, audiences, and real-time event data.

• Work alongside data engineering and operations teams to troubleshoot data flows and guarantee reliable event processing.

• Develop and execute initial test scenarios to affirm journey functionality.

• Oversee production journeys, ensuring optimal performance, reliability, and ongoing improvement.

• Monitor journey execution, address issues, and implement enhancements as needed.

• Manage change requests, new triggers, and journey updates in response to evolving business requirements.

• Collaborate with Quality Engineering teams on testing, regression validation, and release processes.

• Provide progress updates to both technical and business stakeholders.

• Offer technical guidance and mentorship to fellow Journey Consultants.

• Evaluate journey designs and implementations for consistency and quality assurance.

• Share best practices, develop documentation, and contribute to knowledge transfer initiatives.

• Team up with cross-functional teams to enhance journey orchestration capabilities.

⛳️ Requirements

• Extensive hands-on, production-level experience with Adobe Journey Optimizer (AJO), including event-driven triggers, conditional logic, and multichannel journey orchestration.

• Strong grasp of Adobe Experience Platform (AEP) and Real-Time CDP, particularly in customer profiles, audience segmentation, and event data management.

• Demonstrated experience in designing and implementing customer journeys aligned with business requirements.

• Proficient in troubleshooting integrations, event processing, and data flows within customer engagement platforms.

• Experience in managing and optimizing live, production-level customer journeys.

• Exceptional analytical and problem-solving capabilities.

• Ability to convey technical concepts to non-technical stakeholders effectively.

• Prior experience in mentoring or providing technical guidance to team members.

• Capacity to collaborate with distributed teams while working in alignment with US Eastern Time.

• Advanced proficiency in English is required; effective communication in English is crucial for collaboration with US clients.

🏝️ Benefits

• Competitive USD salary.

• 100% remote work; flexibility to work from anywhere, with access to coworking spaces across LATAM.

• Paid time off and national holidays in accordance with the employee’s country regulations, with full salary.

• Sick leave provisions.

• Annual credit for work-life-balance perks.

• Opportunities for team-building activities, coffee breaks, tech talks, and after-work gatherings.

• Birthday day off.

• Wellness check-ins and professional growth support provided by the People Care team.

• Flexible work model focused on outcomes and personal well-being.

• Emphasis on autonomy, open communication, and respect for diversity.